Guest Experience Representative

6 days ago

San Francisco, CA, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

About the Position The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket members and sponsors at our home games. This position reports to the Manager, Arena Operations. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication This is a part-time position based in Santa Cruz, CA. Key Responsibilities
  • Be the main point of contact for guests regarding basic game day information, including location of box office, lost and found, restrooms, concessions, etc.
  • Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
  • Assist guests with their requests and seating needs
  • Share information regarding arena layout, seating sections, and emergency procedures
  • Provide exceptional customer service at all games and events
  • Other duties as assigned
Required Experience and Skills
  • Excellent and engaging interpersonal skills
  • Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
  • High energy, strong detail orientation, and superior work ethic
  • Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies
Physical Demands
  • Ability to lift/carry/push/pull up to 30 lbs.
  • Ability to stand/walk for long periods of time
Time Commitment
  • Ability to work majority of home games and other events, including weeknights, weekends and holidays
  • Shifts on game days are typically 5:15pm to 9:30pm
Compensation
  • $16.50 Per Hour


Golden State is an equal opportunity employer. We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Want to learn more about who we are and what we value? Visit www.warriors.com/employment

Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

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