Traveling Facilitated Enroller

2 weeks ago

Brooklyn, NY, United States Joseph P. Addabbo Family Health Center Full time
Position Summary:

Under the direction of the Health Insurance Access Program Director and Associate Director, complete all applications for the Local Departments of Social Services. Primary duties include interviewing consumers, documentation collection, data input, enrollment, consumer education and follow-up.

RESPONSIBILITIES:
  • Attend all trainings required by the Local Departments of Social Services, and New York State Department of Health, to acquire, improve, and maintain relevant knowledge and skills.
  • Attend additional trainings specific to the Aged, Blind and Disabled population.
  • Conduct and participate in outreach events to strengthen rapport with the community and provide education regarding government-sponsored health insurance.
  • Effectively guide consumers through the application process
  • Assist Disabled, Aged, Blind also known as non-MAGI population by inputting all required household data on application and accompanying documents
  • Collect and copy required documentation
  • Explain submission and approval process
  • Provide guidance on the Medicare application process
  • Educate consumers regarding changes in circumstance that may affect eligibility as well as reporting requirements
  • Contact Local Departments of Social Services, as needed
  • Assist NON-MAGI population with renewal completion
  • Submit new and renewal applications directly to Local Departments of Social Services
  • Provide referrals to other agencies, if applicable.
  • Collect and report data to Director and Assistant Director.
  • Report all issues and concerns to Director and/or Associate Director for resolution.
  • Maintain ethical standards including but not limited to HIPAA.
  • Travel to meet consumers, as necessary.
MINIMUM QUALIFICATIONS:
  • Ability to handle confidential information in an ethical, professional manner.
  • Ability to provide exceptional customer service to all clients.
  • Must be a collaborative team-player willing to provide assistance and perform various tasks as needed.
  • Bilingual English/Spanish
  • Must be willing to travel throughout NYC, Rockland and Westchester Counties.

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