Dispatcher

6 days ago

Colorado Springs, CO, United States Mister Sparky of Colorado Springs, CO Full time

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

Manages the dispatch board to keep field personnel on the move and servicing clients

Makes every effort to compress call scheduling effectively maximizing productivity and revenue

Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians

Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment

Shares responsibility to ensure that all electricians arrive at their designated appointments on time

Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues

Enters equipment type and age information for systems into SuccessWare

MINIMUM REQUIREMENTS

High school diploma or equivalent

Must have good computer software skills

Prior customer service experience preferred

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

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