Customer Service Representative

1 week ago

St Peters, MO, United States CarShield Full time

Job Type

Full-time

Description

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use

Reporting to the Customer Service Manager, this position is responsible for:

  • Answering inbound calls from existing customers.
  • Assisting customers with general inquiries, making payments, and questions regarding claims.
  • Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
  • Working with finance and administration.
  • Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
  • Maintaining current knowledge of products and services offered.
  • Other tasks as assigned.
Pay Rate and Benefits for Customer Service Representative:
  • $17-19/hour, plus performance bonus (Average ~$20/hour).
  • Group Insurance (Medical, Dental, Vision, Life, etc.).
  • 401k with Employer Match.
  • Paid Time Off at 6 months.
  • Discounted CarShield policies.
  • Discounted Tuition at Lindenwood University.
  • Professional Development Opportunities.
  • Basketball, table tennis, billiards, and other recreation on-site.
  • Gym facilities, with the option to take classes led by on-staff personal trainer (at St. Peters headquarters).
  • And more
Requirements

Requirements for Customer Service Representative:
  • Ability to work on-site at our headquarters in St. Peters, MO.
  • Strong attention to detail and the ability to follow directions.
  • Ability to present oneself well over the phone.
  • Excellent customer service skills.
  • Strong communication skills.
  • Highly coachable.
  • Ability to effectively multi-task.
  • 1+ years' experience in a call center environment.
  • Basic computer and typing skills.
  • Must be able to be licensed by the State of Missouri (application process and fee supported by company).
  • Bilingual (English/Spanish) a plus.


Salary Description

$17-19 per hour, plus bonus

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