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Urgent Opening

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Detroit, MI, United States Inficare Full time
Job Title: Patient Registration Rep

Duration: 3 Months Contract to Hire

Location: Detroit, MI 48202-2608

Reason Detail:

Assistance is needed with arriving patients in the Emergency Department at the EMS and ED arrival desk while we complete department training of our newer team members.

Job Summary:
  • Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities, including patient reception, face-to-face check-in, preregistration, confirmation of insurance eligibility, and cash collections.
  • Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
  • Advocates on the caller/customer behalf to ensure their needs are met.
  • Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
Skills:

Required Skills & Experience:
  • One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
  • Strong computer skills and working knowledge of Microsoft Office products.
  • Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
  • Must be willing to be on your feet for long periods and able to instruct others.
  • Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Preferred Skills & Experience:
  • EPIC training/experience.
  • Insurance payor systems experience.
  • ICD-10 medical terminology experience.
Education:
  • Required Education:
  • High School Diploma.
  • This is the pay range that Right Sourcing (a part of Magnit) reasonably expects to pay someone for this position, however, as a supplier, your expected pay range may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K.