System/Software Technician-II

Title
System/Software Technician-II

Location
RO, USA, AZ, Tempe, W Roosevelt Way

Description
Integrations Onboarding Specialist - Merchant Experience (D3) [Hybrid, Tempe Office] **Fingerprinting Required** About the Team The Integration Operations Team facilitates seamless experiences connecting our partners across the globe with POS or Inventory Feed system integrations during initial platform launches and transitions to new providers. As part of the Merchant Services Core Onboarding teams, we enable Merchants to reach their revenue goals faster - acting as their technical consultant, we troubleshoot issues with precision and empathy. With adept communication skills and a #one-team-one-fight work ethic, we liaise with internal stakeholders in S&O, Product, BTA/BizApps, and external provider partners in the Restaurant + New Verticals line of business, delivering efficient, quality-driven, and human onboarding experiences. About the Role The Integrations Specialist is on the frontlines, providing every merchant a best-in-class integration onboarding experience during their journey with DoorDash. Integrations Specialists also take part in creating and automating processes for Integrated Onboarding flows, scoping and piloting new tools for integrated products, and working cross-functionally with S&O, Product, Sales, and Engineering to enhance operational efficiency, grow merchant revenue, and contribute to the success of our company's capital initiatives. This role is preferred local but remote acceptable. Local candidates are required to be in the office at least every Thursday in 2025. The core working hours are Monday through Friday 8 am - 5 pm MST. You're excited about this opportunity because you will...
• Create delightful customer experiences that help empower and grow merchants' businesses.
• Conduct deep dives to root cause merchant issues, and find creative solutions to enable long-term success.
• Collaborate cross-functionally to evaluate and rigorously test new tools and processes ensuring that they meet the highest standards of quality.
• Build your repertoire of technical skills across a diverse range of platforms.
• Recommend process improvements and jump into exciting projects and pilots that align with the team's vision and goals. Team Norms:
• Collaboration norms: Weekly team meetings, training sessions, brainstorm and idea meetings, project collaboration sessions, quarterly team events
• Communication norms: Slack, email, virtual meetings
• Availability norms: shifts to choose from are 7-3pm / 8-4pm / 9 to 5pm -- typically staffed M-F unless business requires staffing for international time zones. PM only shifts available after 90 days in good standing
• Meeting norms: Punctual, on camera, active listening, engaged and participating, asking questions
• Social norms: Daily virtual "coffee talks", answering each other's questions, team building activities, collaborating on projects We're excited about you because...
• Have a deep understanding of POS systems and the complexity of integrations
• Minimum of 2 years of experience with AI tools, SQL, GSheet analytics, MODE and SFDC reporting.
• Proven experience in driving and scaling process automation and improvements.
• Enjoy problem-solving, diagnosing issues, and developing creative solutions to challenges.
• Comfortable operating in dynamic and ambiguous environments, with a strong attention to detail.
• Exceptional time management skills and a track record of taking ownership of projects to drive results.
• Strong teamwork and collaboration skills to work effectively with cross-functional teams. Why You Should Join Us
• Opportunity to play a crucial role in enhancing our team's technical capabilities and operational outcomes.
• Exposure to complex technical challenges and the chance to contribute innovative solutions.
• Collaboration with cross-functional teams and direct impact on strategies that drive automation and scale.
• A dynamic and fast-paced work environment that encourages personal and professional growth.
• A strong commitment to building a collaborative team culture, fostering trust and camaraderie among your colleagues.

Classification
TAC: Temporary Agency Worker

Remote Work Address

Remote Address Time Zone

Holiday Schedule

Work Schedule

Start Date
Oct 13, 2025

End Date
Jan 31, 2026

Solution & Requisition Sourcing Type
Vendor Neutral|Sourced

Business Unit
Marketplace

Account (GL Number)
8100 Contractors

Market
CORP

Workday Access - Posting
Yes

Business Need
Increase in Workload

Primary Hours
Standard Business Hours

Allow for Remote
Yes

Job Posting Rejected by PMO
N/A

Job Posting SLA Classification
Professional

Laptop
Yes

Requisition Reason
Original|Open Position

Intake Call Completion Date
2025-09-25T12:30:00.000