Collections/Deferral Specialist

4 days ago

Holbrook, AZ, United States Navajo County, AZ Full time
Salary : $37,382.56 - $46,685.70 Annually
Location : Holbrook, AZ
Job Type: Full Time
Job Number: 2025-00145
Department: Superior Court
Opening Date: 12/01/2025
Closing Date: Continuous

Summary

Under general supervision, performs assessment work of moderate difficulty in County Court-related collections and monetary sanctions, and performs related duties as assigned.
Essential Job Functions
(Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by positions in this class.)

  • Provides exceptional customer service to court participants and the general public.
  • Conducts comprehensive audits of court programs to ensure compliance and accuracy.
  • Performs case research and updates records accordingly.
  • Interviews applicants to evaluate eligibility for fee deferrals or waivers.
  • Establishes and manages payment plans based on case requirements.
  • Accurately tracks payments within the court database system.
  • Prepares financial reports, including revenue summaries and delinquency notices.
  • Utilizes skip tracing techniques to research and verify contact information for delinquent accounts.
  • Actively monitors warrants, payment plans, and court work queues to ensure timely action.
  • Organizes and maintains documentation related to payment plans and fine collections.
  • Processes tax intercepts, finalizations, and error resolutions, and manages the TIP program.
Knowledge and Skills
  • Knowledge of Court procedures
  • Knowledge of interview procedures.
  • Knowledge of verifying sources of personal financial information.
  • Knowledge of accounting principles, practices and methods.
  • Knowledge of ACAP and computer software.
  • Skill in researching personal data in databases.
  • Skill in operating a computer and other office equipment and machines
  • Skill in recording information clearly and completely.
  • Skill in research and verification procedures.
  • Skill in effectively communicating verbally and in writing.
  • Skill in establishing and maintaining effective working relationships with employees, other agencies and the public.

Desirable Qualifications
High School Diploma or GED: AND fifteen semester hours of post-high school accounting course work; AND three years accounting or collections experience; AND a valid drivers license OR equivalent combination of education. training and experience.
Employee Benefits
Navajo County offers a comprehensive employee benefits package to regular employees working 40
hours per week that includes:
(Regular Part Time employees working 30 - 39 hours a week receive some benefits on a pro-rated basis.
Part Time employees working less than 30 hours a week and temporary employees do not receive benefits)
• Vacation/Annual/Personal Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Life Insurance
• Long-Term Disability
• Tel-A-Doc 24/7
• Arizona State Retirement System
• Public Safety Personnel Retirement System
• Correction Officer's Retirement Plan
• Employee Assistance Program
• On-going Training Opportunities
• Payroll Direct Deposit
Elective Coverage
• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Deferred Compensation
• MetLife Elective Plans

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