NIGHT AUDIT

6 days ago

Davenport, FL, United States Texas Western Hospitality Full time
  • Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
  • Prepares various audit worksheets as well as the Daily Flash Reports.
  • Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
  • Logs guest complaints into the Front Desk Communication or Log Book.
  • Register guests into the hotel and checks guests out of the hotel.
  • Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
  • Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
  • Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
  • Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
  • Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
  • Handles confidential information, including guest records, with a high degree of integrity.
  • Makes daily deposits (as applicable).
  • Verifies room charges and rates; verifies register has appropriate starting cash.
  • Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
  • Submits reports to the corporate office as appropriate.
  • Monitors room availability.
  • Blocks rooms and handles guest requests.
  • Performs and documents security walks on a regular basis.
  • Has a thorough knowledge of emergency procedures and the implementation of procedures.
  • Prepares continental breakfast on time; replenishes breakfast items as needed.
  • Performs duties of a Guest Service Agent, including laundry functions as directed.
  • May be required to make management decisions in the managers absence.
  • Provides a professional image at all times through appearance and dress.
  • Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management

Texas Western Hospitality offers a comprehensive rewards and compensation package for eligible associates that includes:
  • Opportunities for advancement and career growth
  • Warm and supportive work environment
  • Competitive Wages
  • Medical, Dental and Vision Insurance
  • Flex Spending Account
  • Voluntary Life Insurance
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match
  • Paid Time off Programs
  • Holiday Pay
  • Jury Duty Leave and Bereavement Leave
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

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