Client Service Representative I

7 days ago

Chicago, IL, United States SpiderRock Platform Services, LLC Full time

We are searching for a qualified entry level candidate to join our Client Services team. The candidate should have a desire to work in a fast-paced dynamic trading environment. We seek a self-starter that can work independently as well as thrive and contribute to a growing team.

WHAT YOU WILL DO

Provide level 1 system and integration support at the direction of the client support manager. Such responsibilities include, but are not limited to:

  • Provide first-level telephone, chat and email support to clients using either GUI-based or automated remote trading applications
  • Trade support and application-level troubleshooting of orders generated by SpiderRock's proprietary algorithms
  • Troubleshoot system and client connectivity issues
  • Investigate order routing issues between SpiderRock and multiple execution brokers
  • Perform QA of internal trading tools, algorithms and risk applications and document as needed
  • Assist in client-onboarding and account creation
WHAT WE ARE LOOKING FOR
  • Bachelor's degree or equivalent experience
  • Concentrations on Finance, Economics, Mathematics or Computer Science are preferred
  • Previous financial industry or trading experience a plus
  • Experience in the financial industry
  • Experience or working knowledge of SQL, Python, C#, US Equities and Derivatives (Indexes and Options), Futures
  • Required to obtain the SIE, Series 7 and Series 63 licenses within 6 months of employment, a huge plus if you already have these licenses
  • Professional, motivated attitude
  • Strong interpersonal skills and ability to manage multiple issues in a fast pace, high pressured technology environment
  • Independent self-starter and a keen attention to detail is a must
  • Local to the Chicago land area
WHAT TO EXPECT
  • Learn while doing
  • Highly competitive pay, benefits, and bonus structure
  • Health insurance (medical, dental, vision)
  • Voluntary ancillary plans (Life & AD&D, Short-Term Disability, Long-Term Disability, Critical Accident and Critical Illness)
  • Discounted pet insurance
  • Progressive time off benefits (unlimited PTO, maternity leave, paternal leave)
  • Wellness programs
  • Zen Den for meditation, naps, nursing, or just to decompress
  • Work with high-caliber and innovative professionals
  • Access to unlimited snacks and beverages in our lounge area
  • Monthly, quarterly, and semi-annual company sponsored events
  • 401K Safe Harbor Plan and Match
  • Onsite gym membership
  • Divvy bike access
  • A fun and collaborative environment

SpiderRock is an Equal Opportunity Employer

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