Fiber Installations Technician

2 weeks ago

Fort Worth, TX, United States Centric Services, Inc. Full time

We are looking for a fiber technician, internally known as a Giga Guide, that will be the main interface for home builders and subscribers in residential communities. This customer-facing position will collaborate with builders to coordinate joint marketing activities and create marketing collateral. The main responsibility of the Giga Guide will be to convert residential homebuyers into Centric Fiber customers and install the proper internet equipment within each home.

This is a field-based position, in which you would be reporting to our warehouse location then traveling out into the field for your work within our Centric communities.

Responsibilities:

  • Provide customer assistance, education and information on services, customer equipment and products.
  • Perform residential and commercial installations of internet, phone, and cable services.
  • Troubleshoot and fix service issues.
  • Upsell applications and wall drops to customers.
  • Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
  • Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
  • Install, service, disconnect, change, or reconnect telephony and modem equipment, serving customer residences.
  • Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state, and federal laws and guidelines.
  • Participate in community and company social media outlets – monitor company commentary, respond to complaints and accolades, monitor community happenings.

Requirements

  • High School Diploma or GED
  • Related telecommunications or mass media experience
  • Proficiency in the use of a computer, and software applications including Microsoft Office and mobile phone applications (for time entry, performance assessments, etc.)
  • Flexibility to work overtime and/or weekends to meet the needs of the business
  • Up to 100% local market travel and up to 10% travel to all markets in Texas

Preferred Qualifications:

• Any completion of college-level coursework, certifications, or training from a trade school in telecommunications or a related field

Benefits

  • Competitive base pay + bonus
  • Great benefits (medical, dental, vision, and more)
  • Generous PTO policy Benefits
  • 10 company paid holidays
  • 401(k) plan with 5% company match

Centric Infrastructure Group is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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