Patient Cost Estimation Representative

4 days ago

Dover, DE, United States Bayhealth Full time

If you care about the opportunity to grow, to make a difference, to build a future and a life, then we just might have the career for you. Care to talk?

Bayhealth Medical Center is Central and Southern Delaware's healthcare leader with hospitals in Dover and Milford, as well as stand-alone Emergency Department in Smyrna and a hybrid Emergency Department and Urgent Care in Milton. We offer various practice settings throughout Kent and Sussex Counties. Bayhealth Medical Center Kent Campus is 90 minutes from Philadelphia, Washington, DC and Baltimore. Our Sussex Campus is 30 minutes to the Delaware beaches and relaxation in the sand

Bayhealth Medical Center offers a competitive salary and comprehensive benefits package (for eligible positions) including:

  • Generous Paid Time Off and Paid Holidays
  • Matching 401(k)/403(b) Plans
  • Excellent Health, Dental, and Vision
  • Disability and Life Insurance options
  • On Site Child Care
  • Educational Reimbursement
  • Health Care and Dependent Care Flex Spending Accounts
  • Plus, an array of Voluntary Benefits to include Critical Care Coverage and more
Location: Kent Campus Hospital

Status: Full Time 80 Hours

Shift: Days

SALARY RANGE: 17.83 - 26.75HOURLY

General Summary:

The Patient Cost Estimation Representative is the primary liaison for families and internal staff seeking cost estimation quotes as it relates to a patient's benefit plan; directly securing volume and revenue within the Network. Candidate will have knowledge of the organization's charge masters, patient benefit design, and an ability to communicate information surrounding price estimates by service, including applicable discounts, in a professional, polite, family-friendly atmosphere.

Responsibilities:

1. Minimizes patient complaints through effective and accurate communication and education related to patient out-of-pocket costs for hospital and physician services.
2. Cultivates internal relationships at the departmental level to gain support and participation in patient cost estimation initiatives.
3. Communicates organizational and patient needs around cost estimation to ensure internal and external customer satisfaction.
4. Identifies discrepancies within EHR Tool and communicates those to management.
5. Identifies opportunities to improve revenue cycle performance related to patient cost estimation.
6. Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
7. For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EHR. Ensures all completed estimates are issued in letter format.
8. All other duties as assigned within the scope and range of job responsibilities

Required Education, Credential(s) and Experience:
  • Education: High School Diploma or GED

    ;
  • Credential(s): None Required
    ;
  • Experience:
    Required: No experience required.

    Preferred: One year experience in medical billing and collections, medical bad debt collections or intern/externship of medical billing experience related to a certification program. Working knowledge of hospital and/or physician coding rules. Demonstrated analytical experience.
Preferred Education, Credential(s) and Experience:
  • Education: Associate Degree
  • Credential(s): Certified Revenue Cycle Representative
  • Experience:

To view a full list of all open position at Bayhealth, please visit:

https://apply.bayhealth.org/join/

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