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Business Analyst

2 weeks ago

Richmond, VA, United States Endurance IT Services Full time
Job Description
About Us: Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and Contract roles, plus internal full-time positions.

*Some opportunities may not be exclusive and can change as we work with clients-but our goal is always to help candidates find the right job.

Job Overview

We are seeking a Business Analyst (QA/UAT) to own and elevate User Acceptance Testing and quality assurance across product releases, while supporting project execution through clear workflow understanding, tight cross-team communication, smart prioritization input, and data-driven impact tracking.

Responsibilities:

1. Lead UAT & QA execution (primary focus)

  • Build, run, and maintain UAT and regression test plans for new features and releases.
  • Write clear test cases and acceptance criteria tied to real user workflows.
  • Execute tests across web/app/API surfaces; document results, defects, and risk levels.
  • Partner with Product and Engineering to triage issues, confirm fixes, and sign off on readiness.
  • Improve the UAT process over time (coverage, repeatability, automation opportunities, documentation).
2. Process & workflow mapping
  • Document current-state business and user workflows end-to-end.
  • Identify gaps, edge cases, dependencies, and handoff risks.
  • Help define future-state workflows as new features are introduced.
3. Business-Engineering translation
  • Turn business needs and stakeholder input into precise, implementable artifacts: user stories, acceptance criteria, workflow diagrams, and testable requirements.
  • Clarify ambiguity early to prevent rework and reduce cycle time.
4. Prioritization support
  • Assist PMs by highlighting impact vs. effort tradeoffs, dependencies, and user risk.
  • Help keep backlogs clean, well-scoped, and testable.
5. Data / impact analysis
  • Define success metrics with PMs (KPIs, operational measures, adoption signals).
  • Track pre/post-release performance and surface trends or regressions.
  • Provide clear insights to guide improvements.
6. Change management & rollout support
  • Support launch readiness with lightweight training materials, internal FAQs, and release notes.
  • Help internal teams (ops, client success, sales) understand what changed and why.
  • Capture feedback during rollout and drive follow-up fixes or enhancements.
What success looks like in this role
  • Releases ship with high UAT coverage and low post-release defects.
  • Stakeholders consistently say testing is organized, transparent, and reliable.
  • Engineering gets clear, minimal-back-and-forth requirements + reproducible bugs.
  • Backlogs stay well-groomed, testable, and aligned to priority outcomes.
  • Rollouts are smooth, with teams equipped to support clients immediately.
Tools you'll likely use
  • Jira (tickets, stories, defects)
  • Confluence (process + test documentation)
  • Postman / Swagger (API testing)
  • Excel / MSFT Products (test tracking, analysis)
  • Basic SQL or BI tools a plus for impact analysis