Culture and Operations Lead

Culture and Operations Lead at TXI is on the lookout for a dedicated professional to enhance our cultural rituals, facilitate internal communications, and partner on initiatives that ensure our fully-remote, employee-owned company remains connected and thriving. Digital innovations often falter when not aligned with true user needs—this is where we focus. By assembling integrated teams to uncover insights from users, we transform these into impactful digital solutions.

As the Culture and Operations Lead, you will be pivotal in ensuring our cultural programs flourish, supporting the Head of People with communications and change management while also offering project management for strategic organizational projects. This role is the backbone of operations, helping TXI maintain its vibrant culture during thoughtful growth. There is potential for growth into more strategic program ownership and greater organizational impact.

Cultural Programs & Employee Experience

• Be a thought partner and operational assistant to the Head of People.
• Lead and implement cultural rituals such as employee recognition (birthdays, anniversaries, values awards, milestone awards), engagement programs, and connection events like Coworking Days and virtual town halls.
• Coordinate logistics, content, and accessibility for quarterly all-hands meetings and connection events.
• Administer employee surveys and gather insights from engagement surveys and pulse checks.
• Support Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives, including fund allocation and weekly tips sharing.

Internal Communications Support

• Collaborate with the Head of People to disseminate information across various teams.
• Utilize multiple communication platforms effectively, including Slack and Notion.
• Maintain quick responsiveness in communication channels.
• Organize answers to common inquiries, and keep internal resources updated in Notion and Slack.

Program Management & Business Operations

• Assist in the planning and execution of external events, like conferences and networking dinners.
• Launch and monitor onboarding and offboarding processes, ensuring timely follow-up.
• Coordinate with vendors for equipment, merchandise, and logistical needs.
• Oversee administrative operations such as review cycles and budget tracking.
• Support strategic initiatives as a program partner to accountable leaders.

Strategic Partnership

• Manage smaller organizational initiatives by outlining work plans, monitoring progress, and communicating transparently.
• Collaborate with internal teams to execute initiatives and operations efficiently.
• Encourage and evaluate internal process improvements and experimentation.
• Identify opportunities to enhance cultural programs and operations as you gain insight into the organization.

What We're Looking For

• 5-7+ years of experience in operations, internal communications, or related fields.
• Strong project management abilities, balancing multiple initiatives effectively.
• Exceptional organizational skills, with attention to detail and a broad perspective.
• Outstanding verbal and written communication skills, adaptable to various audiences.
• Service-oriented mindset with a proactive approach.
• Able to navigate ambiguity and establish structure in evolving scenarios.
• Collaborative nature with a knack for building trust across teams.
• Systems thinking and a focus on process improvements.
• Experience with remote work environments is a plus.
• Familiarity with communication tools like Slack and Notion is helpful but not mandatory.
• A growth mindset, eager to evolve from operations to strategic programs.

Success in This Role

• Cultural programs and rituals are executed seamlessly and resonate with employees.
• You become a trusted partner to the Head of People on communication and change efforts.
• Smaller organizational initiatives are handled with clarity and success.
• Internal resources are well-structured and easy for employees to access.
• Employees maintain strong connections within the organization despite remote work.
• You cultivate strategic thinking and expand your ownership of initiatives.
• You lay the groundwork for broader organizational leadership and impact.

At TXI, we are a curious and humble team committed to personal growth and supporting each other’s careers. We continuously explore new skills and frameworks to deliver meaningful digital experiences while challenging norms. This drive extends to our clients as we diligently reframe their problem statements, ensuring impactful product development.

Your first two years as the Culture and Operations Lead will shape your experience at TXI. Expect to:

Within 1 month:

• Begin onboarding and immerse yourself in TXI's culture and values.
• Understand TXI's business model and service approach.
• Gain insights into our project methodologies and client experience.
• Experience the employee-owner journey at TXI.
• Take ownership of connection and engagement rituals.

Within 3 months:

• Complete onboarding.
• Support your first TXI quarterly gathering.
• Manage a few administrative initiatives independently.

Within 6 to 12 months:

• Conduct a comprehensive performance review with your manager.
• Organize and attend a TXI in-person quarterly event.
• Continue collaborating on various initiatives across the organization.

Within 1 to 2 years:

• Reflect on impactful projects and changes you’ve contributed to across TXI.

Reasons to consider joining us:

We are recognized for our positive employee experience and trusted customer relations. At TXI, we value intentional work practices that support our team and our clients:

• We prioritize Product Innovation, playing a key role in shaping and bringing new product concepts to market.
• We advocate for DEIB to create diverse and inclusive environments for delivering optimal solutions.
• We work across various industries, allowing team members to tackle diverse challenges and adopt new technologies.
• We believe in using integrated teams to enhance our operational effectiveness.

---