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Navigator-General Surgery-FT Days-MPG-Pembroke Pines
3 weeks ago
Navigator-General Surgery-FT Days-MPG-Pembroke Pines
Location: Pembroke Pines, Florida
At Memorial, we are dedicated to improving the health, well-being and quality of life for the people entrusted to our care. The Memorial Experience.
SummaryThe Patient Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients, the Patient Navigator ensures that safety, best practice, and high quality standards of care are maintained across the continuum. This role provides support and resources to patients, including connecting patients to available services, navigates insurance authorizations, coordinates care between providers, and works with healthcare providers to ensure that patients are receiving the best possible care.
Responsibilities- Works closely with physicians and the multidisciplinary care management teams. Facilitates care coordination, and documents efforts.
- Extract data from medical record sources to gather information and perform outreach. Communicates details to the appropriate team, providers, and/or supervisors.
- Provides educational resources to patients on their medical condition, treatment plans and other health-related topics as directed by the clinical team and is a resource for the patient on the insurance and administrative aspects of their peri-operative/peri-procedural care.
- Assists patients in coordinating care with other medical professionals. Coordinates patient care plans, including scheduling appointments, following up with providers, and providing/obtaining referrals; helps patients overcome obstacles that they may encounter while pursuing treatment.
- Coordinates a wide range of activities and services to support the patient by utilizing a variety of communication methods including telehealth, face-to-face, text, telephone, or e-mail.
- Collects and manages all relevant clinical data prior to consultations/surgeries or procedures. May assist with obtaining authorizations, scheduling appointments and coordinate care between providers, where appropriate, connecting patients to available services, such as primary care providers, specialists, and other community health resources.
- ACCOUNTABILITY
- CUSTOMER SERVICE
- EFFECTIVE COMMUNICATION
- HEALTHCARE INDUSTRY
- RELATIONSHIP DEVELOPMENT
- RESPONDING TO CHANGE
- STANDARDS OF BEHAVIOR
- High School Diploma or Equivalent (Required)
- BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association
- BLS American Heart RQI E-Card (BLS AHA-RQI ECARD) - American Heart Association
- BLS Cert American Heart (BLS AHA) - American Heart Association
- BLS Certification Grace (BLS GRACE) - Grace Period
- BLS Cert Red Cross (BLS RC) - Red Cross
- Complexity of Work: Requires critical thinking, effective communication, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment. Knowledgeable in Excel, Word and PowerPoint and able to use electronic medical records such as EPIC. Required Work Experience: One (1) year in a healthcare setting.
- Bending and Stooping 60%
- Climbing 40%
- Keyboard Entry 60%
- Kneeling 40%
- Lifting/Carrying 35 Pounds or Greater 60%
- Pushing or Pulling 0 - 75 lbs Non-Patient 60%
- Reaching 60%
- Repetitive Movement Hand/Arm 60%
- Running 40%
- Sitting 40%
- Standing 60%
- Walking 60%
- Audible Speech 60%
- Hearing Acuity 60%
- Biological Hazards - Respiratory 40%
- Blood and/or Bodily Fluids 40%
- Dust 40%
- Gas/Vapors/Fumes 40%
- Hazardous Chemicals 20%
- Latex 60%
- Moving Mechanical Parts 60%
- Needles/Sharp Objects 60%
- Potential Electric Shock 20%
- Potential for Physical Assault 20%
- Radiation 20%
- Wet or Slippery Surfaces 40%
Primarily for office workers - not eligible for shift differential
DisclaimerThis job description is not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions. It indicates the general nature and level of work performed.
EEO StatementsMemorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. We recruit, hire and promote qualified candidates without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. Veterans and military spouses are welcome to apply. Employment is subject to post offer, pre-placement assessment, including drug testing. Reasonable accommodation during the application process is available upon request.
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