Director of Accounts Receivable
2 days ago
**Mostly Remote - 2 days per month in office**
Key Responsibilities:
Leadership & Team Management
- Lead, mentor, and develop a 30+ member AR organization, including managers, supervisors, and specialists.
- Establish performance expectations, KPI standards, and a culture of accountability and continuous improvement.
- Partner with HR to recruit, retain, and grow high-performing AR talent.
- Oversee all AR functions including billing, cash application, credit, collections, dispute resolution, and reporting.
- Ensure accuracy, timeliness, and compliance across all AR activities within a complex, multi-entity structure (30+ locations/subsidiaries).
- Manage high-volume commercial B2B portfolios with large national and strategic accounts.
- Design, implement, and maintain comprehensive AR Standard Operating Procedures (SOPs).
- Enforce consistent application of SOPs across teams and business units, ensuring quality, efficiency, and adherence to best practices.
- Identify process gaps and lead initiatives that improve controls, reduce DSO, and enhance customer experience.
- Work closely with operations, sales, customer service, and finance to address billing, credit, and collections issues.
- Coordinate with sales and operations leaders on customer escalations, disputes, and process alignment.
- Serve as the primary AR representative in cross-departmental initiatives, system enhancements, and policy decisions.
- Prepare and present monthly AR dashboards, aging analyses, DSO trends, and collection performance to senior leadership.
- Provide insights into root causes, risks, and opportunities, along with data-driven recommendations for improvement.
- Support quarterly and annual financial reporting needs, including audit requirements.
- Lead AR-related system upgrades, automation efforts, and technology improvements.
- Leverage ERP and reporting tools to enhance visibility, accuracy, and control across the AR lifecycle.
- Champion continuous improvement methodologies (Lean, Six Sigma, or similar).
- Bachelor's degree in Accounting, Finance, Business Administration, or related field; MBA or CPA preferred.
- 10+ years of progressively responsible AR leadership experience, including management of large, multi-layer teams (20+ employees).
- Experience in a company with $4B+ in annual revenue or a similarly complex, high-volume enterprise.
- Proven success in SOP development, rollout, and enforcement.
- Demonstrated expertise in large commercial B2B collections, credit management, and dispute resolution.
- Strong analytical, communication, and presentation skills with experience delivering updates to executive and cross-functional leaders.
- Proficiency in ERP systems (SAP, Oracle, or equivalent) and advanced Excel/reporting tools.
- Ability to lead through change, drive process improvements, and build strong cross-functional partnerships.
- Strategic thinking & operational excellence
- Leadership & team development
- Process discipline & continuous improvement
- Data-driven decision making
- Executive communication
- Customer and stakeholder engagement
- Integrity, accountability, and professional maturity
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