Patient Services Specialist

3 days ago

Casa Grande, AZ, United States SimonMed Imaging Full time

The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow.

Job Duties

    • Greet and welcome patients and visitors in a friendly and professional manner.
    • Respond to patient and caregivers' inquiries compassionately and respectfully.
    • Collect and process necessary forms, such as insurance details, medical histories, and consent forms.
    • Collect co-pays, process payments, and verify insurance information for billing purposes.
    • Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes.
    • Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations.
    • Answer phone calls and relay messages.
    • Assist with administrative tasks including filing, faxing, and scanning documents.
    • Other duties as assigned.
Education and Experience
    • High school diploma or equivalent required.
    • 2+ years related experience preferred.
    • Prior healthcare experience preferred.
Benefits
    • Excellent customer services skills with the ability to be empathetic to patient needs.
    • Ability to show genuine concern and understanding towards patient circumstances.
    • Strong communication skills, with ability to listen actively, while entering and verifying data.
    • Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns.
    • Attention to detail, time management and organizational skills required.
    • Maintain composure under pressure when dealing with challenging patient situations calmly.
    • Ability to solve problems, multitask and work in a fast-paced environment.
    • Dependability, reliability and teamwork are key success factors.
    • Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred.
    • Knowledge of HIPAA regulations and patient confidentiality standards preferred.
    • Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred.
Physical Requirements
    • This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • PATIENT CARE SPECIALIST

    2 weeks ago

    Casa Grande, AZ, United States Sun Life Family Health Center Full time

    STATEMENT OF PURPOSE: The patient care specialist facilitates all aspects of patient activities as a collaborative effort across the heath care continuum. The patient care specialist will ensure that our patients receive the appropriate in-house testing and follow up as recommended by the Center for Women providers. This patient-centered approach will allow...

  • Office Specialist

    1 week ago

    Casa Grande, AZ, United States Casa Grande Elementary School District 4 Full time

    The job of Office Specialist is done for the purpose/s of supporting the Facilities site staff by providing general secretarial support, information and/or direction and responding to inquiries from parents, staff, vendors and contractors. Responsibilities: Answers incoming telephone calls Coordinates the custodial substitute assignments Coordinates...

  • Office Specialist

    2 weeks ago

    Casa Grande, AZ, United States Casa Grande Elementary School District 4 Full time

    The job of Office Specialist is done for the purpose/s of supporting the Facilities site staff by providing general secretarial support, information and/or direction and responding to inquiries from parents, staff, vendors and contractors. Responsibilities: Answers incoming telephone calls Coordinates the custodial substitute assignments Coordinates...

  • ACT Peer Support Specialist

    22 hours ago

    Casa Grande, AZ, United States Horizon Health and Wellness Full time

    Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do...

  • ACT Peer Support Specialist

    17 hours ago

    Casa Grande, AZ, United States Horizon Health and Wellness Full time

    Horizon Health and Wellness, Inc. has offered quality healthcare services to central and southern Arizona for over 40 years. Our mission is to enhance the quality of life of the individuals, families and communities we serve, and empower them to attain their optimum potential. Our most important organizational philosophy is Kindness Matters. It is how we do...

  • HR Specialist 2

    5 days ago

    Casa Grande, AZ, United States Pacer Group Full time

    HR Specialist 2 location: Casa Grande, AZ Duration: 12 Months (With possible extension) Daily schedule and OT estimate: 8am-5pm PST, Mon-Fri or 12pm-8:30 PST Summary: The main function of an HR Specialist is to plan, direct, and coordinate human resource management activities of an organization to maximize the strategic use of human resources and maintain...

  • Patient Care Technician

    4 days ago

    Casa Grande, AZ, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed...

  • Patient Care Technician

    3 days ago

    Casa Grande, AZ, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed...

  • Patient Care Technician

    6 days ago

    Casa Grande, AZ, United States Fresenius Medical Care Full time

    PURPOSE AND SCOPE: Supports FMCNA's mission vision core values and customer service philosophy. Adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed...

  • 004 - Food City Inventory Management Specialist - Casa Grande

    2 days ago

    Casa Grande, AZ, United States Bashas' Full time

    Job DescriptionPosition Purpose: The Inventory Management Specialist plans, implements, monitors and coordinates the maintenance, service and installation of store/food prep equipment along with being responsible for safety, labor productivity, efficiency, and inventory management. Responsibilities: An Inventory Management Specialist is a responsible,...