Implementation Manager
2 weeks ago
Compensation: $100,000 - $110,000 base salary, based on experience with additional bonus potential
Travel Requirement: This role requires approximately 80%+ travel to support client implementations, site launches, and operational transitions.
About Capstone
Capstone is a North American supply chain solutions partner with more than 600 operating locations, 20,000 associates, and 60,000 carriers. We have capabilities in freight management, warehouse and distribution center support, last-mile delivery, supply chain analytics, and optimization, and more. Our integrated, end-to-end logistics solutions uniquely position us to help partners reduce warehousing and transportation costs.
Role Overview
We are seeking an Implementation Manager to lead the successful launch, transition, and stabilization of warehouse and distribution operations for one of our key clients. This role is responsible for executing new implementations, onboarding operations, aligning labor and processes to client requirements, and ensuring operational readiness while meeting safety, service, and financial expectations.
The Implementation Manager serves as the primary operational lead during startup and transition phases, working cross-functionally with clients, internal stakeholders, and site leadership to ensure a smooth and successful go-live.
Key Responsibilities
Implementation & Launch Leadership
- Lead end-to-end implementation of new operations, service expansions, or operational transitions.
- Partner with clients to understand scope, expectations, timelines, and success criteria.
- Develop and execute implementation plans, ensuring operational readiness prior to go-live.
- Identify risks during transition phases and proactively implement mitigation strategies.
- Serve as the on-site operational lead during launch and stabilization periods.
- Oversee inbound, receiving, selection, outbound, inventory control, and customer service processes during implementation.
- Ensure labor planning, staffing models, and scheduling align with client volume and service requirements.
- Establish standard operating procedures, workflows, and reporting processes.
- Ensure accurate setup and execution of labor tracking, billing, and payroll processes.
- Ensure safety programs, policies, and training are fully implemented from day one.
- Conduct safety meetings and reinforce compliance with all Capstone and client safety standards.
- Monitor performance metrics and adjust staffing or processes as needed to meet service-level expectations.
- Interview, hire, onboard, and train associates during implementation phases.
- Coach and develop frontline leaders and associates to support operational sustainability.
- Address associate issues promptly and professionally during high-change environments.
- Support implementation of budgets, labor forecasts, and cost controls.
- Audit labor, billing, and operational reports for accuracy.
- Provide daily updates, implementation status reports, and post-launch summaries to leadership.
- 5+ years of leadership experience in warehouse, logistics, supply chain, or 3PL environments.
- Proven experience supporting new site launches, transitions, or operational implementations.
- Strong project execution skills with the ability to manage multiple priorities simultaneously.
- Ability to problem-solve and make decisions in fast-paced, evolving environments.
- Experience managing labor, budgets, and interpreting P&L statements.
- Intermediate proficiency in Excel, Word, Outlook, and PowerPoint.
- Excellent communication skills with the ability to work cross-functionally and client-facing.
- Ability to walk and stand for extended periods.
- Ability to lift up to 75 lbs.
- Warehousing, logistics, supply chain, or third-party services experience required.
- Bachelor's degree or equivalent work experience.
- Bilingual capability preferred.
- Strong customer service orientation with both internal and external stakeholders.
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