Fire Alarm Service Operations Manager

2 weeks ago


New York, NY, United States Remote VA Full time

Fire Alarm Service Operations Manager

We are on the lookout for a dynamic and detail-oriented Fire Alarm Service Operations Manager to take charge of our service department. This pivotal role involves overseeing service operations, managing technician schedules, and ensuring swift responses to customer inquiries. The successful candidate will possess exceptional problem-solving skills, comprehensive experience in fire alarm systems, and the capability to remotely diagnose issues to identify the best course of action.

Key Responsibilities:

  • Respond to customer inquiries related to fire alarm systems with professionalism and expertise.
  • Manage off-hours service calls to ensure immediate attention to emergency service needs.
  • Prioritize and schedule service calls based on urgency and technician availability.
  • Coordinate technician schedules to facilitate efficient resource allocation.
  • Handle customer emails regarding service requests, inquiries, and follow-ups in a timely manner.
  • Keep customers informed with prompt notifications and updates regarding their service status.
  • Utilize remote diagnostics to assess fire alarm system issues and determine the necessity for technician dispatch.
  • Make informed decisions regarding technician assignments based on the complexity of service issues.
  • Maintain accurate service records and ensure adherence to industry regulations and compliance standards.

Qualifications:

  • Demonstrable experience with fire alarm systems and technical troubleshooting.
  • Exceptional organizational and problem-solving abilities, adept at multitasking.
  • Outstanding verbal and written communication skills.
  • Proficient in remote diagnosis and providing effective solutions.
  • Experience in technician coordination and service schedule management.
  • Familiarity with fire alarm industry regulations and compliance requirements.
  • Knowledge of service management tools or scheduling software is advantageous.


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