Customer Service Representative
2 weeks ago
About Ainsley
Ainsley Heating & Cooling has been serving Northeastern Ohio for over 44 years Ainsley has been changing the way people think about their home comfort provider. Our philosophy of providing high levels of customer service combined with top quality products and services has made us a leading force in the home services business.
The Customer Service Rep is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.
Responsibilities include the following:
Daily scheduling of field service technicians
Direct interaction with customers in need of service
Answer in-bound calls
Make outbound calls to schedule service and solicit customers for future business
Dispatch technicians to jobsHelping team members with side tasks
Maintain customer database
Provide BEST IN CLASS customer service
This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.
Candidates must also have the following:
1 - 5 years of customer service experience
Desire to achieve goals, both personal and professional
Hard work ethic and willingness to work OT when necessary
Strong team mentality
Experience in a customer service role where the phrase "customer first" was practiced daily
Experience with Service Titan system is a bonus
Benefits include:
Competitive salary with future bonus opportunities
Medical, Vision and Dental Insurance
Paid vacation and holidays401K with employer match
Short-term and Long-term disability
Life Insurance
Job Type: Full-time
Job Type: Full-time
Salary: $14-$16 per hour
Benefits:
401(k)401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday and rotational Saturday and Overtime
Ability to commute/relocate:
Reliable commute to Trumball County daily or planning to relocate before starting work (Required)
Experience:
Dispatching: 3 years (Preferred)Service Coordinator: 3 years (Preferred)HVAC Industry: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Salary: $14.00 - $16.00 per hour
Expected hours: No less than 40 per week
$14 - $16 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
-
Customer Service Associate I
2 weeks ago
Cortland, OH, United States Family Dollar Full timeWe're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the...
-
Customer Service Associate I
1 week ago
Cortland, OH, United States Family Dollar Full timeWe're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned cash register Maintain security of cash and protect company assets Keep the...
-
Insurance Representative
1 week ago
Cortland, OH, United States Farmers National Full timeDescription This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel. ESSENTIAL DUTIES and RESPONSIBILITIES: Conduct regular client meetings...
-
Insurance Representative
1 week ago
Cortland, OH, United States Farmers National Full timeDescription This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel. ESSENTIAL DUTIES and RESPONSIBILITIES: Conduct regular client meetings...
-
Insurance Representative
5 days ago
Cortland, OH, United States Farmers National Full timeDescription This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel. ESSENTIAL DUTIES and RESPONSIBILITIES: Conduct regular client meetings...
-
Insurance Representative
2 weeks ago
Cortland, OH, United States Farmers National Full timeDescription This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel. ESSENTIAL DUTIES and RESPONSIBILITIES: Conduct regular client meetings...
-
Insurance Representative
6 days ago
Cortland, OH, United States Farmers National Full timeDescription This position will assist clients by providing insurance advice regarding Property and Casualty Insurance. The position will be responsible for spearheading these insurance product campaigns in combination with Farmers National Investment Advisors and key bank sales personnel. ESSENTIAL DUTIES and RESPONSIBILITIES: Conduct regular client meetings...
-
Entry Level Tax Preparer
2 weeks ago
Cortland, OH, United States Jackson Hewitt Tax Service, Inc. Full timeBenefits: Employee discounts Flexible schedule Training & development Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today! If you join our team as an...
-
Entry Level Tax Preparer
1 week ago
Cortland, OH, United States Jackson Hewitt Tax Service, Inc. Full timeBenefits: Employee discounts Flexible schedule Training & development Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today! If you join our team as an...
-
Entry Level Tax Preparer
2 weeks ago
Cortland, OH, United States Jackson Hewitt Tax Service, Inc. Full timeBenefits: Employee discounts Flexible schedule Training & development Seeking a job that fits around your life? Look no further! We provide flexible scheduling options, so you can balance work and personal commitments. Embrace the possibilities by adding this side gig or growing a new career at Jackson Hewitt and apply today! If you join our team as an...
