Insurance Customer Service Representative

6 days ago

Nashville, TN, United States Sherrill Insurance Agency Full time
Description

We're seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you're looking to take on an important account management role during this period of high-growth as we attain new business, we'll provide the training you need to succeed in this position. Start your application today

Responsibilities

• Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy
• Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
• Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations
• Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers, so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates
• Help create competitive quotes when it is time to issue renewals or make updates to a current policy

Qualifications

• Must have active insurance license in your state or must be willing to get licensed in 90 days
• Must have very strong follow up, written and verbal communication skills and problem-solving skills
• Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
• We are looking for candidates with an Associates or Bachelor's degree but will consider those with relevant insurance industry experience, as well
• Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided

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