Service Desk Lead

2 weeks ago

Thornton, CO, United States IDR Healthcare Full time
IDR is seeking a Service Desk Lead to join one of our top clients for an opportunity in Thornton, Colorado. This role is ideal for individuals with a background in IT support and team leadership within a dynamic, onsite environment. The company operates in the technology or IT services industry, dedicated to providing exceptional technical support and solutions.

Position Overview for the Service Desk Lead:
  • Mentoring and guiding Service Desk Analysts, reviewing performance, and providing constructive feedback.
  • Supporting Tier 1 tasks when necessary while acting as a primary escalation point for complex issues.
  • Applying strong analytical, diagnostic, and problem-solving skills to resolve complex IT incidents.
  • Identifying workflow improvements, creating documentation, and enhancing knowledge bases to increase efficiency.
  • Ensuring high First Call Resolution rates through effective training and process improvements, maintaining excellent customer service and communication.
Requirements for the Service Desk Lead:
  • Ability to mentor and guide Service Desk Analysts, review performance, provide feedback, and support Tier 1 tasks when needed.
  • Strong analytical, diagnostic, and problem-solving skills for complex issues; capable of acting as primary escalation point and supporting Tier 2 incidents within SLAs.
  • Skill in identifying workflow improvements, creating clear documentation, enhancing knowledge bases, and driving higher First Call Resolution through better training and processes.
  • Proficiency in accurately logging, classifying, and routing incidents and service requests.
  • Strong customer-service mindset with the ability to own issues end-to-end and ensure proper closure and communication.
What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more
  • Opportunity to get in with an industry leading organization.
Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Compensation Details: $26-29/hr W2
#LI-Onsite

  • Service Desk Lead

    2 weeks ago

    Thornton, CO, United States Insight Global Full time

    A School District client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When necessarily, this individual will help...

  • Service Desk Lead

    1 week ago

    Thornton, CO, United States Insight Global Full time

    A School District client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When necessarily, this individual will help...

  • Service Desk Lead

    2 days ago

    Thornton, CO, United States Link Technologies Full time

    Job Description Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Service Desk Lead to join our team. QUALIFICATIONSGeneral experience and knowledge of troubleshooting processes for wide areas of IT (hardware, software, network, account, mobile, etc.) At least 3 years of previous service desk experience...

  • Service Desk Lead

    1 week ago

    Thornton, CO, United States Link Technologies Full time

    Job Description Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Service Desk Lead to join our team. QUALIFICATIONSGeneral experience and knowledge of troubleshooting processes for wide areas of IT (hardware, software, network, account, mobile, etc.) At least 3 years of previous service desk experience...

  • Service Desk Lead

    1 week ago

    Thornton, CO, United States IntePros Full time

    Service Desk Lead Summary IntePros is seeking a Service Desk Team Lead for a fully onsite, bond-funded contractor role. This position provides leadership, advanced troubleshooting support, and process improvement across the service desk function. The role is temporary with an initial term through August 2026 and the potential for extension based on...

  • Service Desk Lead

    2 weeks ago

    Thornton, CO, United States IntePros Full time

    Service Desk Lead Summary IntePros is seeking a Service Desk Team Lead for a fully onsite, bond-funded contractor role. This position provides leadership, advanced troubleshooting support, and process improvement across the service desk function. The role is temporary with an initial term through August 2026 and the potential for extension based on...

  • Service Desk Lead

    1 week ago

    Thornton, CO, United States IntePros Full time

    Service Desk Lead Summary IntePros is seeking a Service Desk Team Lead for a fully onsite, bond-funded contractor role. This position provides leadership, advanced troubleshooting support, and process improvement across the service desk function. The role is temporary with an initial term through August 2026 and the potential for extension based on...

  • IT Service Desk Team Lead

    4 days ago

    Thornton, CO, United States SNI USA Inc Full time

    SNI Technology's top client located in Thornton, CO is immediately seeking to hire a talented professional for an exciting, full-time, 8-month contract IT Service Desk Team Lead position. Please note this is a fully onsite position (i.e., 5 days in-office per week). Remote work options are not available for this position. IT SERVICE DESK TEAM LEAD The ideal...

  • PartTime Hotel Front Desk Receptionist

    6 days ago

    Thornton, CO, United States Candlewood Suites Thornton Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...

  • PartTime Hotel Front Desk Receptionist

    2 days ago

    Thornton, CO, United States Candlewood Suites Thornton Full time

    We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication...