IT Business Service Analyst

The Business Intelligence Analyst actively collaborates with business units, clinical staff, and technical teams to develop, customize, and optimize the utilization of the Netsmart MyEVOLV platform and related business systems in alignment with the organization's operational and clinical objectives. The analyst will translate user requirements into actionable specifications and automated solutions, ensuring seamless functionality and compliance with cybersecurity risk management policies, the NIST framework, and HIPAA regulations. This position is evolving to integrate artificial intelligence and automation tools into daily operations, leveraging platforms such as Microsoft Co-Pilot, Power Automate, Power Apps, and Power BI to improve efficiency, automate data workflows, and create more meaningful, cross-system insights. The successful candidate will possess familiarity and the ability to adapt and learn to fit this evolving role.

This position is fully remote.

Job Responsibilities

• Collaborate with business units to create detailed specifications for reports, system enhancements, and technology projects.
• Serve as the liaison between business users, technical personnel, and vendors to ensure alignment of goals and technical feasibility.
• Provide client services resolution through issue review, analysis, escalation, and documentation for assigned business services.
• Develop comprehensive business requirements and process documentation for end users and technical teams.
• Assess and analyze business processes to identify opportunities for improvement, automation, and efficiency.
• Customize, troubleshoot, and optimize the Netsmart MyEVOLV platform [DP1]based on user input and evolving business requirements.
• Generate and maintain automated, cross-system reports and dashboards using tools such as Microsoft Power BI, Power Automate, Power Apps, or similar platforms.
• Integrate and automate data collection and correlation from multiple systems to support real-time analytics and informed decision-making.
• Collaborate closely with clinical and administrative staff to understand and support their data, automation, and reporting needs.
• Maintain compliance with HIPAA and the NIST framework in all aspects of system customization and automation.
• Create comprehensive and compliant technical documentation to ensure operational consistency and audit readiness.
• Pursue professional development opportunities and certifications related to Netsmart MyEVOLV, Business Intelligence, automation tools, and emerging AI technologies.
• Demonstrate effective communication, strong organizational skills, and analytical problem-solving abilities.
• Understand and support clinical workflows and healthcare delivery processes.
• Maintain proficiency in Microsoft 365, with a growing emphasis on Microsoft Co-Pilot and automation within the M365 environment.
  

3. Core Competencies (Knowledge, Skills & Abilities)

• Strong analytical, problem-solving, and critical-thinking abilities.
• Effective verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to translate complex business needs into actionable and automated technical solutions.
• Understanding of clinical workflows and healthcare service delivery.
• Proficiency in Microsoft 365 applications, with experience or familiarity in Co-Pilot, Power Automate, Power Apps, and Power BI.
• Working knowledge of SQL queries and data visualization tools.
• Ability to integrate and automate data across multiple systems.
• Commitment to maintaining compliance with cybersecurity and privacy regulations, including HIPAA and NIST standards.
• Curiosity and adaptability to emerging AI and automation technologies.
• Dedication to continuous professional learning and innovation.
  

4. Job Requirements

• Bachelor's degree plus three (3) or more years of experience in a business analyst or systems analyst role, or in managing/coordinating information technology projects.
  
  • The bachelor's degree requirement may be waived for candidates with six (6) or more years in a related role.
  • The bachelor's degree requirement may be waived for candidates holding relevant industry certifications such as Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), Project Management Professional (PMP), or Microsoft Power Platform certifications.
    
  
  
• Strong preference for candidates with experience using the Netsmart MyEVOLV platform.
• Strong preference for candidates with experience in Microsoft Power BI, Power Automate, Power Apps, or Co-Pilot.
• Experience integrating or automating data flows across multiple systems or platforms.
• Experience evaluating or authoring technical specifications or requirements documentation.
• Preferred experience in a Youth Services or healthcare organization.
• Commitment to ongoing professional development in technology, automation, and AI-enhanced analytics.
  

Equal Opportunity Employer

Together for Youth is an equal opportunity employer and does not discriminate on the basis of age, race, creed, color, national origin, sexual orientation, military status, sex, pregnancy, gender identity or expression, disability, marital status, or any other basis covered by appropriate law.

We are committed to fostering an inclusive, equitable, and accessible environment where diversity is valued and recognized as a source of strength and enrichment. We seek to attract talented people from a diverse range of backgrounds and cultures.

As a federal contractor, Together for Youth will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)