ITSM-Servicenow

2 weeks ago

San Jose, CA, United States Omni Inclusive Full time
Key Responsibilities - Monitoring, Central Dashboard, Disaster Recovery, ServiceNow, KPI/SLA, AIOps, Process Improvement
Monitoring & Central Dashboard

- Lead the design and implementation of enterprise-wide monitoring solutions for infrastructure and applications.

- Architect centralized dashboards for real-time visibility into system health, performance, and alerts using AIOps platforms.

- Ensure proactive incident detection and resolution through event monitoring systems and technical staff interventions.

Disaster Recovery

- Own the disaster recovery strategy and execution across business-critical systems.

- Conduct risk assessments, DR drills, and ensure alignment with business continuity objectives and compliance standards.

- Collaborate with IT and business units to ensure recovery plans are aligned and tested regularly.

ServiceNow & ITSM

- Oversee ServiceNow modules including Incident, Problem, Change, and Request Management.

- Ensure all incidents are logged, categorized, and prioritized in ServiceNow with complete lifecycle documentation.

- Integrate email-based incident creation and automate workflows for faster resolution.

KPI/SLA Governance

- Define and track KPIs and SLAs across IT operations and service areas.

- Generate regular reports for stakeholders and ensure SLA adherence, especially for P1/P2 incidents.

- Lead governance meetings (CCB-CMT, DSR) and bridge calls for critical incidents.

AIOps & Automation

- Drive AIOps initiatives to automate root cause analysis, anomaly detection, and predictive maintenance.

- Collaborate with cross-functional teams to implement AI-driven insights into operational workflows.

- Support continuous improvement through digitization and transformation programs.

Process Improvement

- Optimize ITIL-aligned processes for Incident, Problem, and Change Management.

- Maintain comprehensive documentation for IT processes and workflows.

- Implement quality control measures to reduce error rates and backlog tickets.

Required Skills

- 10+ years in IT operations and infrastructure support.

- Hands-on experience with ServiceNow, monitoring tools (e.g., Moogsoft , SolarWinds, Dynatrace), and DR technologies.

- Strong understanding of ITIL processes, SLA governance, and AIOps platforms.

- Proficiency in automation scripting (PowerShell, Python) and dashboarding tools.

- Excellent communication and stakeholder management skills.

  • ServiceNow ITSM Developer

    2 weeks ago

    San Francisco, CA, United States Artech Full time

    Role : ServiceNow ITSM Developer Location: San Francisco , CA (Onsite) Duration: 6 months Job Description: Implement advanced configurations for Incident, Problem, and Change Management. Customize workflows and UI policies. Lead development efforts for core ITSM modules. Must have 4 to 7 years in Incident management. Applicants must be able to work...

  • ServiceNow ITSM Developer

    2 weeks ago

    San Francisco, CA, United States Artech Full time

    Role : ServiceNow ITSM Developer Location: San Francisco , CA (Onsite) Duration: 6 months Job Description: Implement advanced configurations for Incident, Problem, and Change Management. Customize workflows and UI policies. Lead development efforts for core ITSM modules. Must have 4 to 7 years in Incident management. Applicants must be able to work...

  • ServiceNow ITSM Developer

    2 weeks ago

    San Francisco, CA, United States Artech Full time

    Role : ServiceNow ITSM Developer Location: San Francisco , CA (Onsite) Duration: 6 months Job Description: Implement advanced configurations for Incident, Problem, and Change Management. Customize workflows and UI policies. Lead development efforts for core ITSM modules. Must have 4 to 7 years in Incident management. Applicants must be able to work...

  • ServiceNow ITSM Senior Engineer

    1 week ago

    San Francisco, CA, United States Tata Consultancy Services Full time

    Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of...

  • ServiceNow ITSM Senior Engineer

    1 week ago

    San Francisco, CA, United States Tata Consultancy Services Full time

    Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of...

  • ServiceNow ITSM Senior Engineer

    7 days ago

    San Francisco, CA, United States Tata Consultancy Services Full time

    Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of...

  • ServiceNow ITSM Senior Engineer

    1 week ago

    San Francisco, CA, United States Tata Consultancy Services Full time

    Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of...

  • ServiceNow ITSM Senior Engineer

    3 days ago

    San Francisco, CA, United States Tata Consultancy Services Full time

    Must Have Technical/Functional Skills Technical Competency • Experience as a ServiceNow ITSM Developer and Implementing Incident Management, Problem Management, Change Management, Knowledge Management, or Service Catalog, Mobile App, Virtual Agent • Ability to configure ServiceNow ITSM applications in alignment with approved design plans • Knowledge of...

  • Lead ServiceNow Developer

    2 days ago

    San Jose, CA, United States F2OnSite Full time

    Lead ServiceNow Developer 1 year contract position Location- US - San Jose [Should work from office] Job Description Looking for resources (8-12 years of exp): Who has a strong understanding of ServiceNow products. Who will be Developing and implementing new ServiceNow applications Who will be an active contributor in developing workflows and scripts to...

  • Lead ServiceNow Developer

    2 weeks ago

    San Jose, CA, United States Jade Global Full time

    Lead ServiceNow Developer1 Location- US - San Jose [Should work from office] Job Description Jade is looking for resources (8-12 years of exp): a. Who has a strong understanding of ServiceNow products. b. Who will be Developing and implementing new ServiceNow applications c. Who will be an active contributor in developing workflows and scripts to personalize...