Technical Project Manager

Key Competency Strong Technical Program Management abilities with MarTech experience preferred

The US Consumer Services and Enterprise Digital Data Technology Team brings

together foundational strategic technology capabilities in digital experience

engineering AIML marketing technology enterprise communications travel and

lifestyle and automation grounded in our data technology model that prioritizes data

governance and data management It employs a groundbreaking focus with

development responsibilities for customerfacing capabilities that deepen and expand

digital engagement as well as core technical capabilities that cut across business lines

and customer segments

Our team includes the US Consumer Services Cross Platform Delivery Teams Strategic

initiatives which is the strategic technology capability responsible for planning and

delivering technical products to market at scale across platforms delivery teams and

external partners

The Technical Program Manager will help us to move faster by identifying driving and

owning USCS and EDD Tech strategic initiatives that will accelerate our success We are

seeking an innovative individual with an enthusiastic hardworking technology mindset

who can work well with a team developing solutions to drive engagement and

dedication within our existing cardmember base and attract new customers to the

Amex brand The role will collaborate closely with business partners Project Managers

Technical Engineers and Leadership to ensure completeness and efficiency of

solutions while ensuring alignment to standards

Be part of the exciting transformation world and join a team of creative curious and

passionate professionals whose mission is to become the future of American Express

by staying on the cutting edge and bringing innovation to life

Focus areas will include

Be the go getter for USCS and EDD Tech working with stakeholders across

Technology to drive strategic programs

Navigate across the business to build strong working relationships with the team

business partners and senior leaders to improve collaboration solve problems

identify and remove roadblocks and create solutions to deliver results

Lead Tech discussions on project plans to ensure alignments across teams

Collaborate with leadership and internal partners to evaluate and develop

insights on opportunities that influence the strategic direction of projects

Lead critical governance discussions and delivering program communication

and training strategies

Work across the program and partners to drive resolution of program and

project level risk and issues

Negotiates and influences crossfunctional teams to ensure appropriate

resourcing levels are engaged and maintained throughout the execution of the

plan

Anticipates program risks and issues and ensures that appropriate mitigation

planning is in place to avoid compromising delivery

Ensure the continued development of marketing technology strategy

documents

Collaborate with the crossplatformdevelopment teams on large programs

Own or provide key inputs into measurement and tracking of key goals metrics

and executive level reporting

Demonstrate inspiring leadership

Qualifications

Ability to collaborate across teams and able to build and leverage strong working

relationships and bring different opinions to consensus

Experience managing multiple simultaneous initiatives priorities and teams

Experience in clarifying objectives dealing with ambiguityunderdefined

problems advocating for simplification and influencing teams

Excellent oral and written interpersonal skills with demonstrated experience

engaging and influencing crossfunctional stakeholders and senior leaders

Demonstrated knowledge of project management process project management

software tools templates and management techniques

Proactive collaboration with ability to build trust through transparency of

information and delivering on commitment

Proven ability to manage change in a dynamic environment and influence others

without direct authority

Consistently question assumptions challenge the status quo and strive for

improvement

Never settle for being good enough

Knowledge of Customer Marketing technology ecosystem and related programs

is preferred