Card Fraud Manager

Mercury is building a complete finance stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners' financial lives.

We're looking for a Card Fraud Manager to lead our team of Senior Card Fraud Investigators and help shape the future of card fraud prevention at Mercury. You'll lead a high-performing team dedicated to detecting, investigating, and mitigating card fraud while balancing excellent customer experience. You'll also collaborate across Risk Operations, Customer Support, Risk Strategy, Product, and Engineering teams to design scalable, data-driven controls and tools to improve our fraud detection capabilities.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

As part of the journey, we would expect you to:
People Management & Team Leadership

• Lead and develop a team of Card Fraud Investigators, providing mentorship, performance feedback, and opportunities for growth.
• Hire additional team members as business needs evolve.
• Set and track key performance metrics to assess team effectiveness and guide operational improvements.
• Foster a high-performing, collaborative team culture focused on balancing fraud prevention with an excellent customer experience.

Product, Strategy & Cross-Functional Collaboration

• Shape strategy for transaction-level fraud prevention and mitigation, balancing risk controls and customer friction.
• Partner with Product, Risk Strategy, and Risk Engineering to automate workflows, improve investigation tools, and design scalable systems that reduce manual review volume.
• Collaborate cross-functionally with Compliance, Legal, and other partners to enhance fraud prevention policies, tooling, and decisioning logic.
• Coordinate with Disputes and Customer Support to align on processes for unauthorized transactions and ensure consistent customer communication.

Processes, Insights & Continuous Improvement

• Oversee Mercury's card fraud monitoring operations, ensuring timely and accurate investigation of alerts from MasterCard Fraud Center and internal systems.
• Leverage data to identify emerging fraud trends and drive proactive rule adjustments or new mitigation strategies, while building consistent processes across the team to balance risk mitigation and customer experience.
• Document and refine processes to drive continuous improvement in efficiency, accuracy, and scalability.
• Communicate insights and outcomes to internal and external stakeholders to support transparency and learning across Mercury.

You should:

• Have 6+ years of experience in card or payments fraud management, with 2-3+ years of people management experience (including leading investigators or analysts).
• Bring strong domain knowledge of card fraud patterns, transaction monitoring systems, and dispute workflows.
• Be proficient with tools such as MasterCard Fraud Center, Accertify, Falcon, or equivalent fraud management systems.
• Have a data-driven mindset, able to interpret trends, evaluate rule performance, and make informed decisions using internal data.
• Demonstrate excellent communication and leadership skills-you can motivate a team, secure cross-functional alignment, and present insights clearly to stakeholders.
• Thrive in fast-paced, high-stakes environments and enjoy solving complex fraud problems with a calm, strategic approach.
• Be comfortable with ambiguity, prioritizing effectively in a dynamic environment while ensuring risk is managed responsibly.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: USD $151,000 - $169,800
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: USD $135,900 - $152,800
• Canadian employees (any location): CAD $142,700 - $160,500

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.

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