Client Service Representative Team Lead

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Are you an experienced Client Service Representative or Veterinary Professional whos ready to take the next step in your career? Do you love helping others learn, thrive in a fast-paced environment, and take pride in keeping things running smoothly behind the scenes?

Red River Animal Emergency Hospital & Referral Center - the regions premier 24/7 emergency and specialty care provider - is looking for a Client Service Representative (CSR) Team Lead to join our growing team

This is a hands?on leadership position designed for someone whos passionate about both client care and team success. Youll continue to perform the core CSR duties our teams know and love, while also taking on added leadership, mentorship, and administrative responsibilities to support our Client Services Manager and overall hospital operations.

For nearly 20 years, Red River Animal Emergency Hospital & Referral Center has provided top?tier emergency and specialty care to patients across the region. Our collaborative team includes emergency and specialty veterinarians, board?certified criticalists, licensed veterinary technicians, assistants, and CSRs - all working together to provide compassionate, high?quality care and exceptional client service.

We pride ourselves on our strong hospital culture, teamwork, and dedication to continuous learning and growth. As our hospital continues to expand, so does our need for strong, supportive leaders like you.

• Support both ER and Referral CSR teams through hands?on client service and daily operational leadership.
• Mentor, coach, and train new and existing CSRs to promote confidence and consistency.
• Help coordinate daily front desk coverage and workflow to ensure seamless client and team experiences.
• Serve as a go?to person for CSR questions, concerns, and on?the?floor decision?making when management is unavailable.
• Assist with administrative tasks such as billing reviews, end?of?day reporting, and quality assurance checks.
• Model excellent communication, professionalism, and teamwork across departments.
• Act as a bridge between CSRs, the Client Services Manager, and hospital leadership to keep operations running efficiently.
  

• Impact: Play a key role in shaping the success and culture of our growing client services team.
• Leadership Growth: This position is designed as a stepping stone toward future management opportunities gain leadership experience while continuing to work hands?on in your role.
• Supportive Team Environment: Collaborate with a fun, dedicated team that values learning, communication, and teamwork.
• Competitive Pay & Benefits: Enjoy a comprehensive benefits package, including health insurance, paid time off, uniform allowances, and more.
• Professional Development: Access continuing education opportunities and mentorship to keep expanding your skills.
• Full?time, 40 hours/week (FridayMonday 10am - 8pm, core schedule)
• Must be able to work evenings, weekends, and holidays as needed in our 24/7 hospital.
• Hands?on floor role, this position is not purely administrative.
• Flexibility and reliability are essential for success in this role.
  

• Minimum 2 years of experience as a veterinary CSR, assistant, or technician (required)
• Prior leadership, mentorship, or training experience (preferred)
• Strong communication and multitasking skills
• Knowledge of veterinary software systems (e.g., ezyVet, VetRadar) a plus
• Ability to stay calm, compassionate, and organized under pressure
• Must be 18 years or older to apply
  

At Red River Animal Emergency Hospital & Referral Center, we take pride in our work and the relationships we build with both our clients and their pets. Join us and help make a difference in the lives of animals and their families every day

• Health Care Benefits (Medical, Dental, & Vision)
• 401k Retirement Plans with Employer Sponsored Plan Fees & Match
• Short & Long Term Disability Plans
• Life Insurance
• Pet Care Discounts
• Paid Time Off
• Employee Assistance Program
• Shift Differentials (Add'l $5 for overnight shifts)... and more
  

*Most benefits start day one of employment