Business Systems Analyst IV

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty, staff, students, and the broader community. We are committed to excellence, providing unparalleled expertise, and maintaining a world-class standard in service.

Please visit us at: https://fs.ucf.edu/or Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT within Facilities and Business Operations is seeking to hire a Business Systems Analyst IV. This role is responsible for serving as a key strategic liaison between UCF Information Technology (UCF IT) and the university's academic and central support units. The Business Systems Analyst IV plays a senior-level role in driving operational efficiency, identifying high-impact technology solutions, and facilitating IT governance and project initiation processes. The ideal candidate demonstrates advanced analytical and problem-solving skills, a comprehensive understanding of complex business processes, and the ability to translate technical concepts into clear, actionable insights for non-technical stakeholders. This position is critical in transforming institutional needs into effective IT initiatives that enhance the overall experience and success of UCF's faculty, students, and staff.

Responsibilities:

• Serve as the primary liaison between UCF IT and designated academic or central support units, fostering strong, collaborative relationships that align technology services with institutional goals.

• Conduct comprehensive business process analyses to document current-state workflows, identify inefficiencies and pain points, and uncover strategic opportunities for improvement.

• Partner with business and academic leaders to define and document clear business needs, functional requirements, and use cases that inform solution design and implementation.

• Research, evaluate, and recommend technological and process solutions that address complex business challenges while adhering to UCF's strategic objectives and IT architecture standards.

• Develop detailed requirements documentation and process flow diagrams to support project initiation and solution development.

• Identify opportunities for process automation, prioritizing high-impact faculty and student-facing processes to enhance efficiency, service delivery, and user experience.

• Assist in the design of future-state business processes that maximize the value and utility of new or existing IT resources.

• Support business and academic leaders in developing comprehensive business cases, clearly articulating project scope, benefits, costs, and associated risks.

• Guide stakeholders through the IT governance and project intake processes, ensuring project submissions are complete, accurate, and aligned with institutional priorities.

• Develop application and system rationalization plans to increase operational efficiency, reduce technical debt, and optimize UCF's enterprise technology portfolio.

• Collaborate closely with the Project Management Office (PMO) to ensure a seamless transition of approved projects from conception to execution.

• Identify opportunities for continuous improvement within UCF IT, refining internal processes and service offerings to better meet the evolving needs of the university community.

• Work in partnership with the IT Service Management (ITSM) and Performance Analytics teams to monitor service delivery, analyze performance data, and implement initiatives that improve service quality and technology adoption.

• Collaborate with the Organizational Change Management (OCM) and Technology Adoption teams to ensure end-users receive appropriate training, communication, and resources to support successful adoption of new systems and processes.

• Perform other duties as assigned to support the mission and strategic objectives of UCF IT.

  
  

Minimum Qualifications:

Bachelor's degree and 5+ years of relevant experience; or High School Diploma (or equivalent) and 9+ years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• Master's degree in a relevant field.

• Professional certifications such as Certified Business Analysis Professional, Six Sigma, ITIL or other related.

• Demonstrated experience applying IT governance frameworks and supporting project portfolio management processes.

• Proven ability to identify and document automation opportunities, including robotic process automation (RPA) or workflow optimization.

• Familiarity with the technology landscape, business processes, and organizational structure of a large public research university.

• Strong facilitation skills with demonstrated success leading cross-functional workshops to define requirements, streamline processes, and prioritize IT initiatives.

• Strong analytical and problem-solving skills with the ability to interpret complex data and translate insights into actionable strategies.

• Experience using enterprise tools such as ServiceNow, Power BI, and project management platforms to track initiatives, measure performance, and visualize trends.

• Excellent communication and stakeholder engagement skills, with a demonstrated ability to influence decision-making at multiple organizational levels.

  
  

Special Instructions to the Applicants:

Position requires a valid Class E driver's license. This position may involve driving to various locations on and off campus to conduct University business.

The anticipated salary for this position is $90,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

UCF is seeking to fill multiple roles. Candidates for this job posting will be considered for additional vacancies in this department.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation,you'llplay an integral role at one of the most impactful universities in the country.You'llbe met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow,you'llwork alongside talented colleagues on complex projects that will challenge you and help you gain new skills,andyou'llhave countless rewarding experiences that go well beyond a paycheck.

Working at UCF has itsperksUCF offers:

• Benefitpackages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Educationassistance

• And more...For more benefits information, view theUCF Employee Benefits Guide.

Dive intoourTotal Rewards Calculatorto discover the diverseselectionavailable to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitlystatedon the job posting, it is UCF's expectation that an employee of UCF willresidein Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.