Service Desk Engineer

15 hours ago

Spring Hill, FL, United States Vaco by Highspring Full time

Client is looking for a Service Desk Engineer to support operations and serve as a technical expert within a manufacturing environment. Hands-on support for both legacy systems (e.g., Windows XP, Server 2003) and modern infrastructure (e.g., Windows 10/11, Windows Server 2019/2022, cloud services, networked printing). NEED strong troubleshooting skills and can support both front-office + factory-floor systems/employees.

Location: Everyday On-Site (Spring Hill)
Compensation: $50,000-$60,000

Required Qualifications:

  • 5+ years of IT support experience
  • Experience supporting manufacturing environmentsand related hardware/software setups.
  • Strong knowledge of Windows operating systems: XP, 7, 10, 11; Server 2003 through 2022.
  • Proficiency with hardware support, including desktops, servers, networking gear, and printers.
  • Familiarity with Active Directory, DNS, DHCP, and Group Policy.
  • Experience with ticketing systemsand documentation best practices.
  • Ability to prioritize tasks and manage multiple technical issues efficiently.
  • Excellent communication skills and a strong sense of ownership.

Preferred Qualifications:

  • Experience with virtualization (VMware, Hyper-V) and/or cloud platforms (Azure).
  • Microsoft Environment/InTune
  • VoIP experience would be nice
Duties:
  • Troubleshoot and maintain a mix of legacy (Windows XP, Server 2003)and modern systems (Windows 10/11, Server 2016/2019/2022).
  • Support printing systems including networked and industrial printers common in manufacturing environments.
  • Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, thin clients, and peripherals.
  • Manage OS deployments, updates, and configuration across a diverse IT environment.
  • Document support issues and resolutions using a ticketing system (e.g., ServiceNow, Zendesk, or similar).
  • Monitor and support manufacturing-related systems and equipment, ensuring minimal downtime.

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