Shift Manager

1 week ago

Sarasota, FL, United States Donatos Pizza Full time

The Shift Manager is responsible for Quality and Services systems in the restaurant. Shift Managers coach and train Donatos Associates to produce the highest quality food and to provide friendly and honest service. The Shift Manager may open or close the restaurant in the absence of a salaried Manager, ensuring a quality opening and/or closing by completing administrative responsibilities while maximizing the safety and security of our Associates, Customers and Assets.

Requirements:

  • Must be able to perform the essential functions of this position safely while meeting productivity standards
  • Able to stand and/or walk entire shift
  • Able to lift up to 50 pounds occasionally
  • Occasional bending and twisting
  • 1-year experience as Shift Lead or Manager or Donatos equivalent experience
  • Successful Completion of Donatos M.I.T. Program and all corresponding certifications, Shift Manager E-learning modules, and food safe handler's courses
  • Can execute all items on the Shift Manager readiness checklist
Duties & Responsibilities:
  • Interacts with and listens to customers attentively and enthusiastically.
  • Anticipates the needs of the customers at all access points and removes existing or potential service barriers.
  • Displays caring and empathy for customers and follows correct steps when resolving complaints.
  • Ensures the team delivers all elements of Donatos Service Behaviors.
  • Contributes to the team morale by displaying enthusiasm and commitment by word and action.
  • Properly trains new Associates to execute Donatos standards and processes to understand their roles in fulfilling the Mission, Promise, and Values.
  • Ensures customers receive their orders accurately and within the quoted promise times.
  • Ensures shift execution (pre/post-shift checklists, game plans, and dough plans).
  • Understands and coaches the principle drivers for People, Promise and Prosperity (positive environment, scale usage, etc.).
  • Models performance standards (primary responsibility to direct & coach, secondary responsibility to assist).
  • Takes personal responsibility and ownership for managing Product Quality, Service, and Prosperity.
  • Manages food, labor and costs through training and coaching.
  • Acts in a timely and decisive manner to adjust staffing for business volume changes.
  • Controls food cost components of waste, prep, weights, portioning, and theft during shifts.
  • Demonstrates, trains, and enforces operating norms, including but not limited to uniform policy, attendance, safety procedures, cleanliness.
  • Knows, enforces, and educates Associates on all applicable labor laws.
  • Opens and/or closes the restaurant with proper administrative procedures and completes assigned paperwork.
  • Trains and enforces correct cash control procedures.
  • Assumes responsibility for inventory of all stocked items, vendor orders, and invoice processing.
  • Ensures Associates understand and follow the food safety & personal hygiene standards required by Donatos and the local Health Department.
  • Manages the people, product, and equipment in the restaurant to deliver the Mission & Promise.
  • Uses proper security and verification procedures when handling deposits and safe contents.
  • Effectively uses Donatos' pre-shift and shift job aids and tools to ensure optimum product quality.
  • Manages dough and day dots to ensure the best quality.
  • Properly executes, enforces, and manages food safety and sanitation requirements.

  • Shift Manager

    19 hours ago

    Sarasota, FL, United States Slim Chickens Full time

    Be a part of one of the 25 fastest growing fast casuals, Slim Chickens! Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment. This is a great opportunity for starting and growing a career in the restaurant field. Want to work with a team that has fun every day by helping guests and making them happy? Our...

  • Shift Manager

    3 days ago

    Sarasota, FL, United States Slim Chickens Full time

    Be a part of one of the 25 fastest growing fast casuals, Slim Chickens! Slim Chickens is a leading national brand in the fast-growing emerging 'better chicken' fast-casual segment. This is a great opportunity for starting and growing a career in the restaurant field. Want to work with a team that has fun every day by helping guests and making them happy? Our...

  • Shift Manager

    20 hours ago

    Sarasota, FL, United States Papa John's Full time

    THIS IS A FRANCHISE POSITION Is it your calling to be known as a teamleader who ensures customers receive a world class service experience? Can youput together the winning team? Do you want to have fun, learn new skills, andearn extra cash? If so, your dream job is right here with the Papa John'sfamily! As an Hourly Shift Manager, you will lead arestaurant...

  • Shift Manager

    12 hours ago

    Sarasota, FL, United States Papa John's Full time

    THIS IS A FRANCHISE POSITION Is it your calling to be known as a teamleader who ensures customers receive a world class service experience? Can youput together the winning team? Do you want to have fun, learn new skills, andearn extra cash? If so, your dream job is right here with the Papa John'sfamily! As an Hourly Shift Manager, you will lead arestaurant...

  • KFC Shift Manager

    2 weeks ago

    Sarasota, FL, United States KFC Full time

    Description: Join KBP Foods' KFC franchise as a Shift Manager and lead a dedicated team in delivering exceptional customer service at one of our bustling locations. As a pivotal part of the restaurant's success, you'll uphold operational excellence and contribute to KFC's renowned legacy. If you're ready for a rewarding leadership role and eager to help us...

  • Shift Leader

    7 days ago

    Sarasota, FL, United States Dunkin' Full time

    Brewing Brand is currently hiring for SHIFT LEADERS to join our Dunkin' network! Fuel Your Future with Dunkin'! Join the Brewing Brand team today for flexible hours, great perks, and a fast-paced, fun environment. Come run with Dunkin'! Lead the Way with Dunkin'! Join the Brewing Brand team as a Shift Leader and help guide our crew while enjoying great...

  • Shift Supervisor

    1 week ago

    Sarasota, FL, United States Suntex Marina Investors, LLC Full time

    false false false EN-US X-NONE X-NONE JOB POSTINGJOB TITLE: Shift Supervisor DEPARTMENT:Kitchen REPORTS TO: Executive Chef or General Manager POSITION PURPOSE: The primary purpose of a Restaurant Shift Supervisor is to lead, manage, and support the restaurant team during a specific shift to ensure smooth operations, exceptional customer service, and the...

  • Shift Supervisor

    6 days ago

    Sarasota, FL, United States Suntex Marina Investors, LLC Full time

    false false false EN-US X-NONE X-NONE JOB POSTINGJOB TITLE: Shift Supervisor DEPARTMENT:Kitchen REPORTS TO: Executive Chef or General Manager POSITION PURPOSE: The primary purpose of a Restaurant Shift Supervisor is to lead, manage, and support the restaurant team during a specific shift to ensure smooth operations, exceptional customer service, and the...

  • Shift Supervisor

    2 weeks ago

    Sarasota, FL, United States Suntex Marina Investors, LLC Full time

    false false false EN-US X-NONE X-NONE JOB POSTINGJOB TITLE: Shift Supervisor DEPARTMENT:Kitchen REPORTS TO: Executive Chef or General Manager POSITION PURPOSE: The primary purpose of a Restaurant Shift Supervisor is to lead, manage, and support the restaurant team during a specific shift to ensure smooth operations, exceptional customer service, and the...

  • Shift Supervisor

    2 days ago

    Sarasota, FL, United States Suntex Marina Investors, LLC Full time

    false false false EN-US X-NONE X-NONE JOB POSTINGJOB TITLE: Shift Supervisor DEPARTMENT:Kitchen REPORTS TO: Executive Chef or General Manager POSITION PURPOSE: The primary purpose of a Restaurant Shift Supervisor is to lead, manage, and support the restaurant team during a specific shift to ensure smooth operations, exceptional customer service, and the...