Veterinary Receptionist
7 days ago
Department: Receptionists
Employment Type: Full Time
Location: Atlanta, Georgia
Compensation: $16.00 - $18.00 / hour
Description
Vernon Woods Animal Hospital | Just minutes from Atlanta
Are you passionate about pets and people? Do you love working in a fast-paced environment where every day makes a difference? Vernon Woods Animal Hospital is looking for a friendly, organized, and compassionate Full-Time Veterinary Receptionist to join our team in Sandy Springs, Georgia
We've been a trusted name in veterinary care for over 40 years. As a family-owned, full-service animal hospital, we provide high-quality medical, surgical, diagnostic, and wellness services to dogs, cats, and small mammals. Our team is dedicated, skilled, and deeply committed to providing outstanding care-not just for pets, but for the clients who love them.
At Vernon Woods Animal Hospital, we believe our front desk team sets the tone for each visit. As a veterinary client service representative, you'll play a vital role in making every pet owner feel welcome, informed, and supported.
You'll be more than a receptionist-you'll be a key connection between clients and the medical team, helping us deliver exceptional experiences from start to finish.
What You'll Be Doing:
- Greet clients and pets warmly in person and over the phone
- Answer phones, triage calls, schedule appointments, and manage reminders
- Check clients in and out efficiently while ensuring all necessary paperwork is completed
- Process payments, prepare invoices, and manage financial transactions
- Communicate effectively with clients regarding appointment details, services, and follow-up care
- Maintain accurate and up-to-date medical records and patient files
- Assist with inventory management and product orders for the front desk
- Support the veterinary team with administrative tasks as needed
- Keep the front desk and lobby clean, organized, and welcoming
- Demonstrate empathy and professionalism during emotionally sensitive situations (e.g., euthanasia, emergencies)
We're seeking a dedicated and client-focused individual who:
- Has excellent communication skills, both verbal and written
- Is compassionate, positive, and calm under pressure
- Is comfortable multitasking in a busy environment
- Is computer literate and familiar with appointment software and digital records (experience with veterinary software is a plus)
- Takes initiative and is eager to support the team however needed
- Maintains a professional, polished demeanor and appearance
- Has a genuine love for animals and a strong commitment to client care
- Is reliable, punctual, and detail-oriented
- Can work a flexible schedule including some weekends and holidays
- Previous experience in a veterinary hospital, animal shelter, or medical office setting
- High school diploma or equivalent (Associate's or Bachelor's degree preferred)
- Familiarity with veterinary medical terminology and services is a big plus
- Bilingual (English/Spanish) is a plus, but not required
- Full-time, consistent schedule: An Average of 33-35 hours weekly is guaranteed, with weekends scheduled on rotation.
- Competitive pay, based on experience
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- Continuing education (CE) fund + opportunities for training & growth
- Employee discounts on veterinary services and products
- A supportive, family-owned culture that values your contributions
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