Dispatcher

7 days ago

Norcross, GA, United States Hajoca Corporation Full time
Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Cowan Supply is one of those trade names and is looking for a Dispatcher at their Norcross, GA location.

Pay for Dispatcher is between $22 and $27 per hour at this location.

Are you organized and detail-oriented? Do you thrive on providing an excellent and efficient customer experience? Are you a skilled problem solver and communicator? If so, we'd like you to join our Delivery team as a Dispatcher.

About the Role:

You will:

  • Plan and assign delivery routes to optimize efficiency and minimize delivery times.
  • Ensure and inspect order completeness and accuracy. Ensure order picker documentation is accurate, double checking the information.
  • Assist with loading and unloading trucks. Operate warehouse forklifts and other material handling equipment safely to support such effort.
  • Serve as an escalated point of contact for customers with inquiries or concerns and ensure a high level of customer satisfaction.
  • Maintain the dispatch board's accuracy at all times, ensuring it is complete with all the required information needed for sales and leadership awareness.
  • Maintain shipping dock cleanliness, order, and safety both inside and outside of the building.
  • Handle any unforeseen issues or emergencies that may arise during delivery, such as accidents, breakdowns, or delivery discrepancies.
  • Ensure compliance with safety regulations and company policies related to the transportation of goods.
  • Conduct regular inspections of delivery vehicles to ensure they are properly maintained and equipped.
  • Maintain accurate records of mileage, fuel usage, vehicle maintenance activities, and other expenses.
  • Successfully complete required safety and compliance training programs as assigned.
  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.
Additional Qualifications:
  • Experienced dispatchers in commercial plumbing/industrial supply strongly preferred
About You:
  • Minimum 1+ year managing delivery driver schedules
  • Experienced dispatchers in commercial plumbing/industrial supply strongly preferred
  • Be able to drive a vehicle over 10,000 lbs. As a non-CDL driver, you must:
  • Be at least 21 years old
  • Possess a proper and valid driver's license
  • Have a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.
  • Be able to pass a Department of Transportation physical examination before beginning work and again at least every two years while employed and performing this job function.
Our ideal candidate will also:
  • Have experience planning and assigning delivery routes while optimizing resources.
  • Demonstrate excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal and external stakeholders.
  • Possess strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines effectively with a high attention to detail.
  • Know the laws, rules, and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to Department of Transportation regulations in particular.
  • Know of, be able to apply, and practice safety precautions in a warehouse and material handling environment.
  • Be able to build and maintain positive working relationships with employees, customers, vendors, and co-workers.
  • Remain calm and function effectively in stressful, unexpected, and/or emergency situations.
  • Effectively utilize problem-solving skills and the ability to think quickly on your feet to address issues and find practical solutions.
  • Be able to learn and operate the computer related systems used in the delivery process.
  • Read, write, speak and understand English.
  • Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.


The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):
  • Medical, dental, vision, and prescription coverage
  • Accident and Hospital Indemnity coverage
  • Life insurance and Long Term Disability
  • Pre-tax accounts for healthcare and dependent care
  • Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
  • Paid pregnancy and parental leave
  • Paid day of community service
Full-time and part-time benefits:
  • 401(k)
  • Retirement cash account with company contributions
  • Targeted training programs focused on your personal and professional growth
  • Company wellness program
  • Employee discounts
  • College tuition benefits
*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

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