US Customer Service Rep I US4

7 days ago

Boise, ID, United States Adecco USA Full time

Adecco is assisting a local client recruiting for Customer Service Representative opportunities in Boise, Idaho. This is an excellent opportunity to join a winning culture and get your foot in the door known for its famous PCs, printers, and innovation. If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now

Job Summary

We are looking for experienced Boise, Idaho residents to support customers through case management, phone, and chat channels. This role requires strong customer service skills, case handling experience, and the ability to work independently on complex issues. You will manage customer service requests, support SMB customers via chat, and contribute to process and quality improvements.

Key Responsibilities

  • Validate customer entitlement and log service cases accurately.
  • Route or dispatch cases to the correct support teams.
  • Monitor service requests through completion and ensure compliance.
  • Manage multiple customer cases at the same time with minimal supervision.
  • Handle escalated customers and participate in postincident reviews.
  • Review customer feedback and service metrics to improve resolution quality.
  • Participate or lead process and quality improvement projects.
  • Mentor or guide junior team members as needed.
SMB Chat Support:
  • Gather and assess SMB customers' hardware, software, and technical needs.
  • Assist customers with placing orders via chat.
  • Identify opportunities for lead generation and future customer needs.
  • Route qualified leads to the appropriate teams.
  • Collaborate with teammates to provide the best customer solutions.
Required Skills
  • High School Diploma or equivalent (some college preferred).
  • 3-5 years of experience in customer service, case management, or support roles.
  • Experience in phone-based or chat-based customer support.
  • Strong verbal and written communication skills.
  • Excellent problemsolving and time management skills.
  • Accurate data entry and strong computer skills.
  • Familiarity with case logging, call routing, and internal support tools.
  • Ability to train and mentor new team members.
  • Comfortable handling customer escalations.
What's in this Customer Service Representative position for you?
  • Pay rate: $16/hr.
  • Shift: Boise, Idaho 83714 (Hybrid)
  • United States - Mon-Fri (8 AM - 5 PM).
  • Weekly paycheck.
  • Dedicated Onboarding Specialist & Recruiter.
  • Access to Adecco's Aspire Academy with thousands of free upskilling courses.
This Customer Service Representative is being recruited by one of our Centralized Delivery Team and not our local Branch. For instant consideration for this Customer Service Representative position and other opportunities with Adecco in Boise, Idaho apply today

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance


Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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