Customer Service Representative
2 weeks ago
You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients.
Job Summary
Our client is seeking a Customer Service Representative responsible for providing exceptional customer service through various forms of communication to resolve routine inquiries. The role includes accurately processing orders and building strong relationships with customer accounts through effective communication.
Key Responsibilities
- Provide a high level of customer service via phone, email, written communication, or personal contact.
- Identify and assess customers' service needs and refer to appropriate departments.
- Ensure order instructions are accurately submitted per customer specifications.
- Maintain current and accurate order entry information in required software programs.
- Build sustainable relationships with customer accounts through interactive communication.
- Perform additional duties as assigned.
- High School Diploma or GED required; Associate Degree or equivalent from a two-year college or technical school preferred.
- 2+ years of previous customer service experience preferred or equivalent combination of education and experience.
- High degree of proficiency with MS Office Suite, Outlook, and Internet applications.
- Strong analytical, interpersonal, problem-solving, and communication skills.
- Solid understanding and application of mathematical concepts.
- Occasional travel locally, nationally, and/or internationally may be required.
- Ability to work well autonomously and within a team in a fast-paced environment.
- Ability to influence peers and senior management.
- Self-motivated with critical attention to detail, deadlines, and reporting capabilities.
- Ability to work overtime as necessary.
Benefits
- Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
Required Employment / Compliance Language
Please note that employment with Medix or its clients is subject to successful completion of a pre-employment screening process, which may include a drug test, background check, and/or other screenings as required by the client.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview:
With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours.
* As a job position within our Life Sciences division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: high-risk work environments (warehouse or industrial areas), high-risk/ high-error job duties that could result in life-threatening injury or death, operation of heavy-duty machinery, working with hazardous chemicals, exposure to other dangerous materials, such as drugs and sharp instruments. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.
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