Senior Help Desk Technician

2 days ago

San Francisco, CA, United States Innova Solutions Full time

Innova Solutions has a client that is immediately hiring for a Senior Help Desk Technician

Position type: Full time - Contract
Duration: 6+ Months
Location: San Francisco, CA

As a Senior Help Desk Technician, you will:

  • End-User Support
  • Serve as first line support for support issues (hardware, software, connectivity, and account access).
  • Provide expert-level support for Microsoft 365 applications - particularly Outlook, Excel, Word, PowerPoint, and SharePoint.
  • Support hybrid workers including configuration and troubleshooting for Windows, macOS, iOS, and iPadOS devices.
  • Configure and troubleshoot VPNs, MFA, and mobile device management (MDM).
  • Troubleshoot issues with laptops, mobile devices, printers, and peripherals.
  • Systems Administration
  • Manage user accounts, permissions, and security groups with our MSP
  • Assist with patch management, endpoint compliance, and device monitoring.
  • Support configuration, enrollment, and deployment of new Windows laptops, iPhones, and iPads.
  • Maintain IT asset inventory and assist with procurement and lifecycle management.

The ideal candidate will have:
  • Required 4-6 years of experience in IT support, preferably in financial services or another regulated environment.
  • Strong expertise in Microsoft 365 suite (Teams, Outlook, Excel, Word, OneDrive) and Windows 11. Mac OS Support a plus.
  • Demonstrated experience supporting and managing iOS and iPadOS devices, including enrollment, MDM configuration, and security policy compliance.

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you
Sachin Saini
678-207-5262
Sachin.Saini@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $70- $75per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
  • Named One of America's Best Employers for New Grads by Forbes (2024
  • Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
  • One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
  • One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
  • Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
  • One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
  • AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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