Supervisor, Clinical Operations
1 week ago
Position Summary
The Clinical Operations Supervisor is responsible for overseeing the daily operations and performance of Medical Assistants and Front Office Coordinators across multiple locations within Academic Urology and Urogynecology of Arizona. This role ensures seamless coordination of patient care, efficient clinic workflows, accurate scheduling and billing processes, and the delivery of an exceptional patient experience. The Supervisor serves as a key liaison between staff, providers, and administration, with accountability for quality, compliance, and operational excellence.
Essential Duties & Responsibilities
Leadership & Supervision
• Provides direct supervision to Medical Assistants and Front Office Coordinators, including hiring, onboarding, training, mentoring, and performance evaluations.
• Develops staffing schedules, manages time-off requests, and ensures adequate coverage for clinic and front desk operations.
• Monitors compliance with clinical standards, safety protocols, and organizational policies.
• Leads staff development initiatives to enhance clinical, technical, and customer service skills.
Clinical & Patient Care Oversight
Oversees MA functions including rooming patients, vital signs, documentation, diagnostic testing, assisting providers with procedures, patient education, and surgical preparation.
• Ensures proper infection control practices, equipment maintenance, and supply chain management across all patient care areas.
• Coordinates workflows to optimize patient throughput, reduce wait times, and maintain high-quality care standards.
• Supports escalated clinical issues and assists in problem resolution when patient care or service issues arise.
Front Office & Patient Financial Services Oversight
• Oversees registration, insurance verification, authorizations, scheduling, and financial counseling functions.
• Monitors patient flow and scheduling practices, proactively resolving conflicts and improving efficiencies.
• Works with billing and administrative teams to resolve patient financial concerns and enhance revenue cycle processes.
Operational Excellence
• Establishes and tracks key performance indicators (KPIs) for staff productivity, patient satisfaction, and operational efficiency.
• Conducts regular team meetings to communicate updates, reinforce best practices, and address concerns.
• Implements process improvement initiatives to streamline workflows and support growth across multiple sites.
• Ensures compliance with HIPAA, OSHA, infection control, and accreditation standards.
Minimum Qualifications
• Graduation from an accredited Medical Assistant program or equivalent healthcare training.
• Minimum 3 years of experience in a medical office setting, including direct patient care and/or front office operations.
• At least 1-2 years of supervisory or team lead experience preferred.
• Strong knowledge of medical terminology, clinical workflows, insurance verification, and patient financial services.
• Proficiency in electronic medical records (EMR) and scheduling software.
• Exceptional interpersonal, communication, and leadership skills with the ability to manage multiple priorities.
Preferred Qualifications
• Prior experience in Urology, Urogynecology, or Gynecology practice.
• Experience managing multi-site or regional healthcare operations.
• Bilingual (English/Spanish) strongly preferred.
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