Emergency Roadside Specialist 2nd Shift
3 days ago
Support drivers on the road during breakdowns, emergencies, and other unforeseen circumstances.
ESSENTIAL FUNCTIONS
- Provide support and information to drivers and contractors maintenance emergencies utilizing phone, mobile messaging, email, etc.
- Coordinate with scheduler to ensure equipment is routed and scheduled in the shop for preventive maintenance and repairs.
- Monitor the progress of repairs and make updates as needed.
- Support other ERS team as needed.
- Perform invoice & EFS check reconciliation when requested by manager.
- Closing Datadis / MIR transactions.
- Inform WEL Operations daily of equipment and location status.
- Negotiate repair and labor costs with vendors.
- Work with drivers and operations to establish areas of improvement and contribute to team efforts and goals.
- Ensure quality and productivity goals are met.
- Assist safety and operations during emergencies and/or accidents.
- Maintain up-to-date training, standard operating procedures (SOPs), guidelines, resources, vendor lists, etc.
- Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
SKILLS & ABILITIES
Education:
- High School Diploma or equivalent; required
- 1+ year of relevant experience; required
- Knowledge of Microsoft Office Suite and Windows.
- Ability to learn and use propriety software.
- Datadis /MIR experience, a plus
- AS400 experience, a plus
- Leads with integrity.
- Heavy Truck & Trailer knowledge a plus
- Strong and impactful communication skills; verbal and written.
- Strong ability to multitask.
- Strong personal accountability.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs./day)
Physical Demands
Lift/Carry
Push/Pull
Stand
F
10 lbs. or less
F
12 lbs. or less
F
Walk
F
11-20 lbs.
O
13-25 lbs.
O
Sit
C
21-50 lbs.
O
26-40 lbs.
O
Manually Manipulate
C
51-100 lbs.
N
41-100 lbs.
N
Reach Outward
F
Over 100 lbs.
N
Reach Above Shoulder
F
Climb
N
Crawl
N
Squat or Kneel
O
Bend
O
Other Physical Requirements
•Vision (Near, Distance, Color, Peripheral, Depth)
•Sense of Sound - normal
WORK ENVIRONMENT
An office environment in a controlled atmosphere building
WEL Companies has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
WEL Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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