Senior Fraud Management Associate

Hawaii State FCU is looking for hardworking individuals who want a great work-life balance, and a great work environment.

-Voted Hawaii's Best Places to Work 2024

-Voted Hawaii's Best - Best Financial Credit Union 2024 (Star Advertiser)

Are you ready to join a dynamic team that values collaboration, growth, and making a positive impact in our community? Look no further than Hawaii State Federal Credit Union (HSFCU) We're more than just a financial institution; we're a family that believes in being "Always Right By You."

Overview:

Hawaii State Federal Credit Union is committed to enriching lives by building strong relationships within the community. As an employee, you will be part of a team that values trust, encouragement, and the holistic experience of working together.

Hawaii State Federal Credit Union (HSFCU) offers a dynamic and supportive work environment where employees can thrive both personally and professionally.

Position Summary

The Senior Fraud Management Associate plays a critical role in safeguarding the organization and its members from fraudulent activity. This position supports the daily operations of conducting fraud investigations, ensuring timely and accurate resolution, and compliance with applicable laws and regulations, including required reporting. By collaborating with cross-functional teams and external partners, the Senior Fraud Management Associate helps to maintain a strong fraud management program that protects assets, mitigates risk, and promotes member trust. This role also contributes to the development of fraud prevention strategies and supports continuous improvement of investigative procedures.

Qualifications/Experience

• 2-4 years of experience in fraud investigations or related financial investigative operations.
• Experience collaborating across teams and handling sensitive information with integrity.
• Understanding of banking operations and payment systems (e.g., check,

• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with attention to detail and ability to document findings accurately
• Ability to learn new systems and apply them effectively in investigations.
• Ability to recognize suspicious patterns and apply investigative procedures accurately.
• Well organized, with the ability to multitask.
• Willingness to learn, ask questions, and apply sound judgement.

• Minimum - $43,316
• Maximum - $60,642

• Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.
• Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.
• Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.
• Retirement Savings: Contribute to a 401(k) plan with up to 10% employer contributions.
• Transportation Subsidy: On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.
• Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.
• Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.
• Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.

• Work Environment: HSFCU's modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.
• Employee Testimonials: Employees appreciate the supportive environment where everyone's voice is heard and valued. The credit union has been recognized as one of Hawaii's best places to work for over 12 years.