Full Time Customer Experience Agent

4 days ago

Savannah, GA, United States Corporate Message Services Full time
Customer Experience Agent

The holidays are a perfect time to think about your next career change If you're considering switching careers and join a growing team, now is the moment to seize an opportunity that offers stability, great benefits, and a supportive team environment before the New Year even begins

At Corporate Message Service (CMS), our dedicated Customer Experience Agents are the vital link that ensures seamless and critical services are delivered every single day. You won't just be answering calls; you'll be the architect of exceptional outcomes for our clients and the countless individuals who depend on them. This is your chance to make a profound difference and become an essential part of a company that truly recognizes and values your unique contributions

This is a Hybrid position. You will work some days in the office and other from the comfort of your own home.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only; we do not perform outbound telemarketing or hard sales calls.

To be successful in this role, you must have:
  • A welcoming voice with an upbeat tone
  • Strong command of the English language with good spelling and grammar
  • Computer skills in a Windows-based environment
  • Great attendance
  • The ability to type 35 words per minute or more
  • Customer service experienced is a plus (but not required)
Joining us means gaining more than just a job - it means investing in your long-term success with comprehensive benefits package:
  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance
Compensation: $15/Hr

Shifts:
  • Full Time - 40 hours per week
    • Saturday, Tuesday, Thursday, Friday: 9:30am-8:30pm (Off Sunday, Monday, & Wednesday)
    • Saturday, Monday, Tuesday, Wednesday: 9:30am-8:30pm (Off Sunday, Thursday, & Friday)
  • Training will last approximately one week. On your second week, you will move to your new set schedule.

Don't wait for a resolution - make a change today

Corporate Message Service is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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