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4 days ago
Customer Service Representative Location: Irvine, CA (On-site) Department: Sales / Customer Service Employment Type: Full-Time About Ampronix, LLC. Founded in 1982, Ampronix, LLC specializes in medical imaging equipment solutions, service, and repair, serving over 138 countries. We are a registered ISO and ESD company headquartered in Irvine, CA. Our team values quality, service, innovation, and technology while fostering a collaborative and positive workplace. Primary Function: The Customer Service Representative (CSR) supports the sales team and delivers world-class customer service. The CSR manages incoming inquiries, proactive customer outreach, order and repair processes, and ensures a seamless customer experience from start to finish. Key Responsibilities: Handle incoming customer calls for service and repair; provide solutions and guidance. Manage RMAs from start to finish and follow up with customers. Process sales orders in ERP and confirm order accuracy with customers. Provide tracking, delivery, and order status updates. Follow up post-delivery to confirm customer satisfaction. Assist Sales Account Managers with administrative tasks, data entry, and projects. Re-engage inactive or previous customers via outbound calls. Escalate critical customer or sales issues as needed. Maintain ISO compliance standards. Perform other duties as assigned. Qualifications: Bachelor's degree in Business, Marketing, Communications, or related field (preferred). 1-3 years business, customer service, or administrative experience (preferred). Strong organizational and multitasking skills. Excellent verbal and written communication. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). CRM and ERP experience preferred. Tech-savvy; experience in medical equipment a plus. Bilingual (Spanish or other) is a plus. California Pay & Benefits: Pay Range: $22-$25 per hour (depending on experience) Medical, Dental, Vision Employer-paid Life / AD&D; Voluntary Life / AD&D 401(k) with Safe Harbor match Paid Vacation, Sick Leave, and Holidays Pet insurance (optional) EEO Statement: Ampronix is an equal opportunity employer. We do not discriminate based on any protected status under federal, state, or local law. Apply Today: Join our team to grow your career in a collaborative, professional, and technology-driven environment Please go to Ampronix.com to learn more about our Company. Thank you, and we look forward to hearing from you
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