Hotel Front Desk Agent

2 days ago

St Augustine, FL, United States McKibbon Hospitality Full time

What Makes a McKibbon Front Desk Agent?

The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people.

You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.

A Day in the Life:

  • Anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints and ensure guest satisfaction.
  • Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
  • Process all guest check-ins and verify registration information with the guest.
  • Handle overbooked or 'walked' guests.
  • Accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with housekeeping.
  • You will train with and learn Food and Beverage operations to fill in as needed.
Shifts may vary by hotel:
  • Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm
  • Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm
Requirements:
  • Previous experience working as a front desk agent or in a similar role.
  • A high school diploma or equivalent vocational training certificate.
  • Experience working at a hotel establishment (highly desired).
  • Proficiency with computers.
  • Basic math skills.
  • Ability to provide excellent customer service and maintain a professional demeanor at all times.
  • Ability to input and access information in the property management system and/or points-of-sale system.
  • Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
  • Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
  • Embrace McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
  • Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests
Ideal Skills & Qualities:
  • Great verbal and written communication skills.
  • The ability to create a fun and supportive working environment.
Perks & Benefits Beyond the Basics:

We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:

Full Time Associates:
  • Comprehensive benefits package including medical, dental, and vision
  • Life insurance
  • Pet Insurance
  • Short and long-term disability
  • Paid time off and holidays
  • Tuition assistance
Financial & Occupational Wellness: All Associates
  • Competitive Compensation with incentives (incentives vary by position)
  • 401K Savings Plan with 50% matching funds
  • Associate referral program
  • Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Personal Wellness: All Associates
  • Fundraising matching funds program
  • Team volunteer opportunities
  • 24/7 chaplain services
  • Exclusive hotel rate discounts

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

  • Front Desk Agent

    2 days ago

    St Pete Beach, FL, United States TradeWinds Island Resort Full time

    Compensation Type Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The...

  • Front Desk Agent

    2 weeks ago

    Port St Lucie, FL, United States BBL Hospitality Full time

    Salary Range $15.00 - $15.00 Hourly Position Type Full Time Job Shift Any Category Hospitality - Hotel Description COME AND JOIN OUR AMAZING TEAM! Most positions do require weekend and holiday availability. We are pleased to share the benefit options that we offer: Paid Time Off 401K Investment Referral Bonus Associate Development Plan...

  • Sandpiper Bay All Inclusive

    1 day ago

    Port St Lucie, FL, United States Aimbridge Hospitality Full time

    Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests,...

  • Sandpiper Bay All Inclusive

    7 days ago

    Port St Lucie, FL, United States Aimbridge Hospitality Full time

    Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience guru-mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests,...

  • Front Desk Agent

    1 day ago

    St Petersburg, FL, United States TPG Hotels Resorts and Marinas Full time

    The Courtyard Downtown St. Petersburg is seeking Full Time and Part Time Front Desk Agents!Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all...

  • Front Desk Agent

    2 weeks ago

    St Petersburg, FL, United States TPG Hotels Resorts and Marinas Full time

    The Courtyard Downtown St. Petersburg is seeking Full Time and Part Time Front Desk Agents!Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all...

  • Front Desk Agent

    1 week ago

    St Petersburg, FL, United States TPG Hotels Resorts and Marinas Full time

    The Courtyard Downtown St. Petersburg is seeking Full Time and Part Time Front Desk Agents!Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all...

  • Front Desk Agent

    5 days ago

    St Petersburg, FL, United States TPG Hotels Resorts and Marinas Full time

    The Courtyard Downtown St. Petersburg is seeking Full Time and Part Time Front Desk Agents!Job Overview The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all...

  • Front Desk Supervisor

    2 days ago

    St Petersburg, FL, United States KOLTER HOSPITALITY GROUP Full time

    Job DetailsJob Location Hyatt Place St Petersburg - St Petersburg, FL Position Type Full Time Education Level None Salary Range $18.00 - $18.00 Hourly Travel Percentage None Job Category Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming...

  • Front Desk Supervisor

    7 days ago

    St Petersburg, FL, United States KOLTER HOSPITALITY GROUP Full time

    Job DetailsJob Location Hyatt Place St Petersburg - St Petersburg, FL Position Type Full Time Education Level None Salary Range $18.00 - $18.00 Hourly Travel Percentage None Job Category Hospitality - Hotel DescriptionOverview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming...