OFFICE SERVICES CLERK

Introduction

The Business Services Division is comprised of the Business Charter Unit. The Business Corporate Charter/Charter Legal Review Unit is custodian of documents relating to the organization and ownership of many types of business entities that are required to file documents with the State. These documents include charters for Maryland corporations and qualifications and registrations for foreign corporations. The unit is also the custodian of security interest (UCC) filings.

Business Charter Legal processes ground rent redemptions. Under this program homeowners can redeem the ground rents on their residencies where the ground rent holder cannot be located. The unit also implemented a ground rent registration system where ground rent lease holders can register their ground rents with the State.

GRADE

ASTD8

LOCATION OF POSITION

State Department of Assessments and Taxation

Business Services Charter Unit

700 E. Pratt Street, 2nd Floor

Baltimore, Maryland 21202

Main Purpose of Job

This is a multi-task position that provides support to the Charter, SOP and Trade Name unit staff. This position also assists public area with customer assistance, keying of Annual Reports and the processing of rejection letters.

POSITION DUTIES

Assists with work ordering, keying & processing ground rent documents.

Works at the public service counter greeting customers, checking the status of businesses and assisting with providing customers with acknowledgements, certified copies and good standing certificates as needed.

Work orders for non-expedited documents.

Confirms appointments scheduled through the online appointment system.

Tallies checks and credit card receipts to reconcile with MBES daily closeout. Assists with the closing of the public area with credit cards and locking of doors.

Performs various other duties assigned, which may include but not limited to supporting other teams when appropriate participates in training provided by management for any job duty deficiencies, regularly checks and responds to emails and follows SDAT Customer Service Policy.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience performing clerical duties.

Notes:

1. Candidates may substitute 30 credit hours of education at an accredited college or university for one year of the required experience.

2. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

1. Experience using Microsoft Office and entering data into a database system.

2. Experience using a multi-line phone system.

3. Experience working with the public via telephone and in person.

4. Experience working with typing written correspondence.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS: STATE OF MARYLAND BENEFITS

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date)
• Annual Leave - ten (10) days of accumulated annual leave per year
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.
• Pension - State employees earn credit towards a retirement pension

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online, the paper application and supplemental questionnaire may be submitted to: State Department of Assessments and Taxation, Office of Human Resources, 700 E. Pratt, 2nd Floor, Suite 2700, Baltimore, Maryland 21202. Paper application materials must be received by 5pm in our office on the closing date for the recruitment. No postmarks will be accepted. Resumes will NOT be accepted in lieu of completing the application.

For questions regarding this recruitment, please contact the State Department of Assessments and Taxation at 410-767-1137, MD TTY Relay Service 1-800-735-2258. If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

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