CLIENT SUPPORT SPECIALIST

6 days ago

Rochester, NY, United States Catholic Charities Family and Community Services Full time

Job Type

Part-time

Description

We are Hiring

Job Posting: Client Support Specialist- STAR

Location: Rochester, NY

Department: Aging Services

Employment Type: Part-Time

Schedule: Monday- Friday, 20 hours

Salary: $18.00

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special

General Description:

Under general supervision, provides non-medical home support and transportation to program clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Key Responsibilities:

  • The priority or frequency of transportation vs in-home support will vary per program position (home cost center). Each staff person might be requested to be back up to a different program and to be flexible to fill in work time to give our participants the best support possible.
  • Transport clients to necessary appointments providing advocacy and support as needed.
  • Provide client assistance with grocery shopping, prescription pick-up, banking, friendly visiting, essential errands and light chores. May provide housekeeping services to clients such as make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making lists of needed cleaning items or grocery items; laundering, ironing; grocery shopping.
  • Must be able to lift and carry at least 20 pounds and use stairs.
  • Provides supervision services to clients (respite for caregivers). Monitor client's safety.
  • Manages client contributions as needed.
  • Confirm rides/service with clients 24 hours prior to providing service.
  • Schedules appointments and necessary follow-up for assigned clients as needed.
  • Responds to calls from assigned clients within designated timeframes.
  • Keep clients appraised of available community resources and facilitate referrals.
  • Maintains accurate activity records.
Requirements

Qualifications:
  • High School diploma or equivalent.
  • Possession of a valid NYS Driver's license and use of a registered, insured, and reliable vehicle.
  • Cars with four doors and or small SUVs preferred.
  • One year of driving experience and familiarity with the city of Rochester and surrounding area preferred.
  • Be willing to travel and meet with clients in all areas where STAR services are offered.
  • Bi-lingual preferred (Spanish, Ukrainian, Dari, Swahili, Karen, Nepali)
A relevant combination of education and experience will be considered.

Top Benefits and Perks:
  • Competitive salary and 403b retirement plan
  • Generous time off package and work-life balance
  • Comprehensive benefits package
  • Supportive and collaborative environment
  • Opportunities for growth and development
  • Intrinsic reward of truly making a difference in people's lives

Join us and help make a positive impact on our community

***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet

Salary Description

18.00

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