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Fraud Manager
2 weeks ago
This position is based at our Corporate Headquarters in Oak Ridge, TN (221 S Rutgers Avenue). Hybrid/Remote - in the office 3-4 days/week.
The deadline to apply for this opportunity is December 30, 2025.
Role: The Fraud Manager is responsible for proactively identifying and mitigating fraud by executing essential tasks to detect fraudulent activity and prevent financial loss to the credit union, ensuring compliance with relevant laws and regulations.
Essential Functions & Responsibilities:
- Develops and maintains fraud risk assessments, implements policies, strategies, and procedures to mitigate fraud risks including periodic updates to identify potential gaps in controls and recommend enhancements.
- Collaborates with Retail Operations, Lending, and Members Services to investigate fraud, safeguard member accounts, and proactively prevent losses.
- Provides oversight on fraud prevention for debit/credit cards, consumer applications, and payment systems utilized by the credit union in relation to Online Accounting Opening, Debit/Credit cards, ACH and suspicious account activity reports.
- Manages and guides Fraud Analysts to ensure member and staff questions and concerns are addressed in a timely manner. Will also serve as the immediate back up for court appearances and assist with responses to subpoenas.
- Prepares and presents report to Chief Information Officer and VP Fraud & Physical Security on fraud losses and prevention outcomes including the effectiveness of fraud capabilities in the first line of defense. Responds timely to consumer fraud complaints.
- Participates in external fraud meetings as a credit union representative to stay abreast of industry trends, emerging risks, and the advent of preventative tools.
- Performs other job-related duties as assigned.
Experience: Six or more years of experience in fraud management, with business and oversight roles including card risk mitigation rules within a VISA RSM platform is required. One or more years of experience in a supervisory, or equivalent senior roles, in card processing/fraud is required.
Education: Associate's degree in Business, Organizational Management or Finance, or an equivalent combination of education and experience is required.
Specialized training in Fraud, Debit and Credit platforms is required. Comprehensive knowledge of federal and state regulations impacting credit unions, including but not limited to the Bank Secrecy Act, Reg E and related laws is required. Familiarity with credit union products, services, policies, procedures and applicable regulations is required.
Other Skills Required:
- Excellent written and verbal communication skills required with the ability to effectively interact with all levels of the organization.
- Strong problem-solving skills and the ability to address new problems and issues with unique solutions.
- Strong fraud investigation skills with attention to detail to link events and identify fraudulent behaviors.
- Proficient in gathering, analyzing, and compiling complex financial and statistical data.
- Must have ability to prioritize demands from multiple projects.
- Must possess strong data analysis skills.
- Must be proficient with Microsoft 365.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
