Guest Service Representative

2 weeks ago

Lockport, IL, United States Holiday Inn Express & Suites Lockport Full time

Guest Service Representative

Reports to: Operations Manager

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

BENEFITS

  • Competitive compensation package
  • Full benefits package, including 401K with matching and paid time off from Day 1
  • Growth company focused on expansion through strategic acquisition and development
  • Hotel discounts at locations worldwide
JOB DESCRIPTION

The purpose of the Guest Services Representative (GSR) position Holiday Inn Express & Suites Lockport is to provide world class service to all guests. The GSR will be responsible for handling the front desk operations to ensure guests are satisfied with their accommodation and that all aspects of hotel operations are managed to maintain a high level of guest satisfaction. The position requires flexibility in working hours, including weekends and holidays, and strong customer service skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
  • Handle cash transactions, maintain records, and process reservations.
  • Address guest inquiries, concerns, and promote hotel services.
  • Operate telephone systems and manage internal calls, wake-up calls, and messages.
  • Maintain communication with other shifts through the front desk log book.
  • Perform cashier duties and attend to market needs as required.
  • Adhere to safety and security protocols, including writing incident reports when needed.
  • Maintain a professional appearance and assist guests and team members as required.
  • Ability to use office equipment, lift up to 50 lbs, and stand/walk for long periods.
  • Requires bending, twisting, reaching, and pushing.
QUALIFICATIONS
  • High School Diploma or equivalent work experience.
  • Previous customer service or hotel experience required, IHG experience is helpful.
  • Strong communication, customer service, and organizational skills.
  • Computer proficiency using Windows-based software is preferred.

  • Guest Service Representative

    4 days ago

    Lockport, IL, United States Thorntons (Kentucky) Full time

    The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and...

  • Guest Service Representative

    2 weeks ago

    Lockport, IL, United States Thorntons (Kentucky) Full time

    The Guest Service Representative (GSR) is responsible for delighting Thorntons’ Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand standards through the execution of tasks within the Store Operating System, providing a craveable fresh food and beverage offering in a food safe environment, and...

  • Client Service Representative

    2 weeks ago

    Lockport, IL, United States VCA Animal Hospitals Full time

    Client Service Representative As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: Customer service functions, including: greeting visitors, answering telephones, and...

  • Customer Service Representative

    2 weeks ago

    Lockport, IL, United States PrideStaff Full time

    PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers. Monday-Friday 8:00AM - 5:00PMKey Tasks and Responsibilities: ...

  • Customer Service Representative

    1 week ago

    Lockport, IL, United States PrideStaff Full time

    PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers. Monday-Friday 8:00AM - 5:00PMKey Tasks and Responsibilities: ...

  • Customer Service Representative

    4 days ago

    Lockport, IL, United States PrideStaff Full time

    PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers. Monday-Friday 8:00AM - 5:00PMKey Tasks and Responsibilities: ...

  • Customer Service Representative

    4 days ago

    Lockport, IL, United States PrideStaff Full time

    PrideStaff is currently seeking a Customer Service Representative for a manufacturing company located in Lockport/surrounding area. This is a TEMP TO HIRE position with a pay rate $18/hr+ DOE. This position will be responsible for maintaining relationships with all existing and new customers. Monday-Friday 8:00AM - 5:00PMKey Tasks and Responsibilities: ...

  • Customer Service Representative

    3 hours ago

    Lockport, IL, United States Ryder Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : We are immediately hiring a Customer Service Representative in Naperville, IL for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever...

  • Shift Leader

    4 days ago

    Lockport, IL, United States Thorntons (Kentucky) Full time

    A shift leader is expected to maintain overall safety, all GSR shift duties, all shift reconciliation procedures, category counts, cash and inventory control and vendor check-in procedures. The shift leader will execute every aspect of Thorntons food and beverage program and be able to provide up to date training in standard practices, procedures and food...

  • Zillow Flex Team Agent

    2 weeks ago

    Lockport, IL, United States Crosstown Realtors Inc. Full time

    Join Crosstown Realtors' Exclusive Zillow Flex Team and take your real estate career to the next level. Our team connects motivated agents with high-quality Zillow Flex leads, hands-on coaching, and full operational support to help you close more deals and earn more income. With over $4 million in Zillow commissions and 700+ homes sold, Crosstown's proven...