Warranty & Production Support Technician

1 week ago


Moncks Corner, SC, United States Freeman Boatworks Full time

Freeman Boatworks builds some of the most respected offshore fishing vessels in the world. We are seeking a hands-on, technically-capable individual who can close the loop between production, quality, and warranty. This hybrid role handles customer warranty repairs, performs on-site diagnostic and technical service work, and identifies recurring issues in production - ensuring those problems are solved permanently at the source.

This is a high-impact position for someone who understands boat systems, enjoys problem-solving, and wants to play a critical role in elevating both the Freeman ownership experience and the internal quality of every boat we build.

What You'll Do

Warranty & Service Responsibilities

  • Perform in-house and field warranty repairs and technical service work on Freeman vessels
  • Diagnose mechanical, electrical, plumbing, rigging, and structural issues reported by owners
  • Document findings, resolutions, photos, and parts used for each ticket
  • Communicate with customers regarding repair expectations, timelines, and follow-up
  • Review warranty trends and help ensure work is completed to Freeman standards
  • Assist with parts ordering and tracking for warranty and repair work
Production Support & Problem Prevention
  • Serve as the bridge between warranty and production by identifying recurring issues
  • Troubleshoot production-line problems when they arise and support departments with real-time solutions
  • Work directly with department supervisors to eliminate root causes of rework and warranty claims
  • Assist engineering with feedback on failure modes, installation improvements, and design adjustments
  • Provide technical documentation, photos, and notes to help update work instructions and SOPs
  • Participate in quality audits and first-article inspections for new models or updated processes
Continuous Improvement & Technical Expertise
  • Analyze warranty data to recommend long-term corrective actions
  • Help develop best-practice procedures for installation, rigging, and system integration
  • Collaborate with engineering, lamination, assembly, rigging, and finishing to improve reliability
  • Support cross-functional teams working to reduce rework, improve build consistency, and enhance overall product durability
What We're Looking For
  • 2-5 years of experience in marine service, warranty repair, boat rigging, or technical troubleshooting
  • Strong understanding of saltwater boat systems - electrical, rigging, plumbing, hardware, composite knowledge a plus
  • Ability to diagnose problems independently and perform high-quality repairs without supervision
  • Strong documentation, communication, and organizational skills
  • Ability to work comfortably on the production floor and interact with supervisors, technicians, and engineers
  • Positive, customer-first attitude with the ability to remain calm and professional
  • Proficiency with basic office software for ticketing and documentation
  • Lean/continuous improvement mindset is a major plus
What We Offer
  • Competitive compensation
  • Comprehensive benefits: medical, dental, vision, company-paid life & disability + more
  • 401(k) with company match
  • Paid time off and holidays
  • A collaborative, people-focused workplace built on craftsmanship and innovation

Please note: Employment with Freeman Boatworks is contingent upon the successful completion of a background check and drug screening.
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