Member Advocate
6 days ago
Reno, NV
Order: 1058529
Order Type : Temp to Hire
SUMMARY:
The Member Advocate I will be responsible for providing a positive experience for members via phone
and email. They will be responsible for ensuring requests are processed accurately and timely with
appropriate follow through. This individual is expected to meet departmental objectives by being a
responsive team member while using good judgment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Handles both incoming and outgoing calls in a Contact center environment (mostly incoming)
Demonstrate high level of Customer Service skills and professionalism when dealing with
members/employees/management
Establishes positive rapport with members
Maintains detailed records of Dealer and Member communications in database and/or shared
systems as required
May conduct post-purchase promotions surveys with members
Adheres to all established policies and procedures
QUALIFICATIONS
Superior written and verbal communication skills
Positive Attitude
Solid work ethic
Proficient in MS Office (Word, Excel and Outlook)
Ability to learn quickly
Excellent Comprehension skills
Once training is complete, Quality Monitors scores must meet the min. standards of 95% or
above
Must type a minimum of 35 wpm
Must maintain an excellent Attendance & Punctuality record (see Attendance policy for details)
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