Customer Service Representative
7 days ago
Full-Time | Monday-Friday | Hybrid (Onsite Training → Remote)
We're seeking a proactive, people-focused Customer Service Representative to join our team. This role is responsible for delivering exceptional support through accurate order processing, clear communication, and effective problem-solving. You'll interact with customers across phone, chat, and email in a fast-paced, multi-channel environment-helping ensure every customer has a positive experience.
This position begins with two weeks of onsite training, then transitions to remote work with one in-office day per month. Available shifts are 9:00 AM-5:30 PM and 11:30 AM-8:00 PM.
What You'll Do
- Provide outstanding customer service through phone, online chat, and email.
- Identify customer needs and offer accurate, helpful information.
- Resolve product or service issues by diagnosing concerns and offering effective solutions.
- Process orders and corrections quickly and accurately.
- Recognize opportunities to upsell or recommend additional services.
- Maintain and update customer account information.
- Meet or exceed quality and performance standards.
- Participate in ongoing training to stay current with products and systems.
- Support team goals by taking ownership of tasks and seeking opportunities to add value.
- Perform other duties as assigned.
- Excellent written and verbal communication skills.
- Strong attention to detail and solid math skills.
- Ability to multitask, prioritize, and manage time effectively.
- Positive attitude with initiative and independent thinking.
- Strong teamwork and collaboration mindset.
- Customer empathy and a solutions-first approach.
- Comfort with CRM systems, basic software, and typing skills.
- Must be fluent in English.
- High school diploma or equivalent required.
- 2+ years of customer service experience.
- Ability to complete 2 weeks of onsite training and attend monthly in-office days.
If you're motivated, customer-focused, and ready to make an impact, we'd love to have you on our team
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