Customer Service Representative
2 weeks ago
Join our friendly, supportive team where learning, collaboration, and exceptional patient care come first
At Romie Lane Pet Hospital, we're looking for a dedicated CSR to join our growing team in beautiful Salinas, CA-just a short drive from the stunning Monterey Bay.
About the Role
You'll step into a general practice environment that balances clinical excellence with light-hearted team spirit.
We have a solid flow of loyal clients from the local communities and surrounding areas, and a team that's all about pulling together, pitching in, and making it happen - with a few laughs along the way.
What We're Looking For
- Client Interaction: Greet clients warmly, create a welcoming atmosphere, and handle inquiries, questions, and concerns professionally.
- Administrative Support: Manage scheduling, phone calls, data entry, filing, and maintain organized reception and waiting areas.
- Record & Payment Management: Maintain accurate and confidential client records, process payments, and handle billing or transaction inquiries.
- Team Coordination: Communicate effectively with veterinary and support teams to ensure smooth operations and excellent client service.
- Ability to work M-F, 7am-4pm and/or 9am-6pm (flexible)
- Fluent in Spanish is a plus, but not required
At Romie Lane Pet Hospital, we live by:
- Pets and their people above all else
- Family culture - we celebrate wins, support each other on tough days, and genuinely enjoy working together
- Respect and accountability - we do what we say we will, and treat each other like professionals (with a dose of fun)
- One team, one goal - we're in it together, and no one goes it alone
- Collaborative Team Culture: We value each other as much as we value our patients. With team bonding events, a fun, friendly environment, and a supportive management team, you'll feel right at home.
- Modern, Well-Equipped Hospital: Surgical suite with modern equipment, brand-new x-ray and ultrasound, endoscopy, and recently renovated exam rooms.
- Diverse Client Base: A wide variety of clients and cases keeps every day interesting.
- Convenient Location: No parking issues, no major public transport hassles, and a cost of living that's manageable for California standards
- Close to Monterey Bay: Enjoy the best of coastal living-beaches, outdoor activities, and a vibrant community just 10 minutes away.
Ready to make a difference in a practice that feels like family?
Let's chat Reach out today to learn more about joining Romie Lane Pet Hospital-where your career and life can flourish.
The pay range for this role is:
20 - 23 USD per hour (Romie Lane Pet Hospital)
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