Strategic Enterprise Account Manager

Strategic Enterprise Account Manager

Shift4 is at the forefront of transforming commerce by simplifying intricate payment systems for businesses worldwide. As a leader in commerce-enabling technology, Shift4 facilitates billions of transactions annually for a diverse range of businesses across every industry.

Overview

We are seeking a Strategic Enterprise Account Manager who will cultivate and strengthen trusted relationships with our largest and most influential partners. In this pivotal role, you will act as a key advisor to enterprise accounts across corporate, franchise, and local levels, ensuring they maximize the benefits of our solutions while advocating for their needs within Shift4. You will oversee the complete customer lifecycle, from order placement to installation, coordinating various internal and external teams for a seamless experience.

Your role will involve close collaboration with Business Development, Product, and Product Development teams on complex deployments, new openings, and feature rollouts. You will be the primary point of contact for escalations related to support, billing, and service inquiries, providing valuable insights through reports and business reviews. This position is perfect for an individual with stellar communication skills, a consultative approach, and the ability to influence stakeholders at all levels while promoting sustained growth with enterprise accounts.

Your Responsibilities

• Establish yourself as a trusted advisor to each Enterprise account by developing strong relationships with key personnel at corporate, franchise, and local sites.
• Advocate for Enterprise accounts within Shift4, ensuring that all activities are accurately prioritized and scheduled.
• Manage the entire order process from Order to Install, coordinating resources to guarantee timely and precise installations.
• Collaborate with Business Development, Product, and Product Development teams to support customer solutions during complex deployments.
• Work closely with Business Development to manage and explore growth opportunities within each Enterprise Account.
• Participate in weekly meetings for new projects, current initiatives, and to address feature-related inquiries.
• Provide an escalation pathway for site issues or concerns, including support, billing, and equipment queries.
• Generate reports as requested, covering case statistics, support interactions, user access, etc.
• Serve as a liaison between business development and enterprise account challenges, opportunities, and structural changes.
• Conduct business reviews as needed and prepare necessary materials, including agendas and presentations.
• Engage with enterprise account vendors to address escalations, issues, and pilot new features.
• Process add-on orders for enterprise customers when necessary, including changes in ownership or service.
• Share lead information with Business Development about upcoming new openings or ownership changes, identifying full acquisition opportunities.
• Exhibit leadership qualities and the capability to operate effectively in demanding environments.
• Demonstrate excellent communication skills with the ability to tailor messages for different organizational levels.

Qualifications

• Hold a Bachelor’s degree in Business or Information Technology.
• Have a minimum of 5 years of experience in Account Management or a related field.
• Preferred experience in the payments industry and a solid understanding of payment systems.
• Familiarity with hardware platforms and configuration methods is advantageous.
• Experience in hardware deployment and logistics is a plus.
• We seek self-sufficient individuals who are flexible in their working hours and adhere to high professional standards.