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ServiceNow Discovery Lead

2 weeks ago

Chicago, IL, United States Artech Full time
Title: ServiceNow Discovery Lead
Location: Chicago, IL

Salary Range: $59/hr

Introduction

Join our dynamic team in a specialized role responsible for developing, implementing, and managing the discovery of IT assets to maintain an accurate Configuration Management Database (CMDB). This opportunity involves configuring Discovery tools, managing MID servers, troubleshooting issues, and collaborating with IT teams to ensure data accuracy and integrity.

Required Skills & Qualifications
  • Applicants must be able to work directly for Artech on W2
  • Extensive experience in configuring and optimizing ServiceNow Discovery probes, patterns, credentials, and schedules
  • 7 years of experience in ServiceNow
  • Experience in ServiceNow Discovery probes, patterns, credentials, and schedules
  • Familiarity with ServiceNow CMD
  • Strong understanding of IT asset classification and CMDB health maintenance
  • Proficiency in managing MID server performance and capacity
  • Ability to diagnose and resolve discovery failures and other issues
  • Excellent collaboration skills to work with various IT teams
  • Experience in gathering requirements and documenting business needs for CMDB enhancements
Preferred Skills & Qualifications
  • Experience in creating and maintaining technical documentation for discovery processes
  • Proven track record in improving processes and aligning discovery with business needs
Day-to-Day Responsibilities
  • Configure and optimize ServiceNow Discovery tools to effectively identify and classify IT assets
  • Ensure the CMDB is accurate, complete, and up-to-date by validating discovered data
  • Manage the performance and capacity of the MID servers
  • Diagnose and resolve discovery failures and other issues
  • Collaborate with various IT teams to ensure data accuracy and improve processes
  • Gather and document business needs for CMDB enhancements
  • Create and maintain technical documentation for discovery processes and configurations

For immediate consideration please click APPLY to begin the screening process with Alex.